The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
Bachelor's degree in Computer Science (or the equivalent) is required
Experience with Python scripting
Strong SQL experience
Ideal candidate will have trading systems support experience
Four years of related technical support experience
Technically savvy with strong project management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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