Sr. Systems Engineer / Tech Services Director

Job Description

Invincia Technologies is an MSP that has been serving Florida since 2016. Our company has a major emphasis on customer service, positive attitude, professional quality, and teamwork above all else. While it is still important that you have technical skills, we are looking for technicians with the ability to relate to our clients on a personal level. You should have the ability to communicate positively and leave our clients with the feeling that they would love to call you back to work with you again.

Responsibilities

Under general direction, responsible for architecting, implementing and supporting technology solutions with and through their team. This resource is the lead architect for solutions and works with the sales team to architect and sell solutions requiring high-level engineering. This resource oversees the customer ticket handling process and effectively uses resources to drive ticket closure metrics and customer satisfaction. Provides technical leadership to the team and organization.

Technical Services

Serve as the 'lead' on complex technical issues and opportunities.

Serve as escalation point for issues beyond team authority; resolve conflicts involving scheduling, resources, or technical issues.

Provide QA oversight on trouble tickets as needed to evaluate and assess technical risks, adherence to standards, and progress according to Service Level Agreement (SLA).

Ensure new employees meet the business and technical requirements associated with technical services and match the corporate culture.

Provide training, mentorship, and support professional development of Technical Services team.

Establish technical standards relating to hardware, software and services for proposals and best practices.

Support High-End Consulting Requirements related to technology.

Work with Sales team in discussing service offerings and related issues with prospects during the sales cycle.

Review service offerings and coverages with customers and work to upgrade customer agreements, when possible.

Provide high-end support for the sales team for complex issues and opportunities.

Coordinate technical services activities during the sales cycle by working closely with sales team to deliver content for proposals.

Desired Competencies, Certifications and Experiences:

Minimum 5+ years full-time experience working in a technology solutions environment.

A High-Level background in delivering solutions using the following technologies: Microsoft, Sonicwall, RDS, Hyper-V, StorageCraft, Exchange, ConnectWise.

Implementing technology solutions using a structured methodology.

Ability to represent our firm accurately and effectively to any and all interested parties including customers, prospects, outside vendor partners.

Demonstrate excellent written and verbal communication skills.

Demonstrate excellent presentation, organizational and planning skills.

Exhibit strong conflict resolution skills.

Demonstrate effective interpersonal and human relations skills.

Exhibit sensitivity to and awareness of the specific needs of customers, business partners, and technical services team supervised.

Demonstrate adherence and commitment to our Core Values.

Strong passion for customer service

Attention to detail; process oriented

Self-motivated

Company Description

Invincia has provided outsourced IT services to growing businesses since 2016. With Invincia’s “business first” approach, we pride ourselves on being a trusted technology adviser helping clients leverage technology to achieve their business objectives. Invincia utilizes the same technologies we recommend and we do it with an attention to detail.

As a full-service business, we provide a wide range of support:

Strategic consulting so we can understand and provide what you need, both now and in five years.

Project management expertise to help you deliver business and technical projects.

Managed technical services that you can trust to deliver the performance, reliability, and day-to-day operations you need.

Custom IT solutions to help your business reduce costs and stay ahead of your competitors.

With us, it’s about how we do what we do. It’s about the value we provide to our clients. It’s about removing the worry around IT. Invincia effectively handles all of a company’s technology needs, allowing our clients to focus on achieving their business objectives.

We combine our great people with a truly collaborative approach. We believe that the best businesses are built around great partnerships, and that’s exactly what you’ll get with us. From the moment we start working together, we’ll manage your technology, systems, and projects, keep you updated, and take a proactive interest in helping your business to thrive.

Invincia has provided outsourced IT services to growing businesses since 2016. With Invincia’s “business first” approach, we pride ourselves on being a trusted technology adviser helping clients leverage technology to achieve their business objectives. Invincia utilizes the same technologies we recommend and we do it with an attention to detail. As a full-service business, we provide a wide range of support: Strategic consulting so we can understand and provide what you need, both now and in five years. Project management expertise to help you deliver business and technical projects. Managed technical services that you can trust to deliver the performance, reliability, and day-to-day operations you need. Custom IT solutions to help your business reduce costs and stay ahead of your competitors. With us, it’s about how we do what we do. It’s about the value we provide to our clients. It’s about removing the worry around IT. Invincia effectively handles all of a company’s technology needs, allowing our clients to focus on achieving their business objectives. We combine our great people with a truly collaborative approach. We believe that the best businesses are built around great partnerships, and that’s exactly what you’ll get with us. From the moment we start working together, we’ll manage your technology, systems, and projects, keep you updated, and take a proactive interest in helping your business to thrive.