At Accellor, we are a trusted consultant that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We bring a deep understanding of Financial, Retail, High Tech, Healthcare, and retail verticals.
We've created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation - we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated - focused on building the perfect solution but never losing sight of the bigger picture.
This role is part of the Technology team and will require close collaboration with business stakeholders and product/engineering teams. Responsibilities include:
Work with business owners/SMEs to understand automation opportunities and analyze them to identify process changes that need to happen
Understand and document automation requirements
Facilitate workshops with stakeholders to understand processes pain points and recommend the best combination of process reengineering and automation to deliver the most value.
Perform root cause analysis to identify solutions that address the true source of issues.
Conduct comprehensive analysis of current business processes, data analysis including gathering and documenting requirements, workflows, and data flows using standard business process modeling techniques and/or Process mining tools
Partner with engineering teams and participate in design sessions. Identify use cases to validate/test the automation functionality
Facilitate user acceptance testing, document the test results and help procure business approvals
Own the change management & communication when going live with the new process and/or automation
Requirements
Minimum 5-8 years of experience in an enterprise IT/eCommerce environment domain
Good experience and expertise in Customer Care, Merchandising and Digital Operations
Strong analytical skills and demonstrated expertise in performing process analysis
Exposure to application integration, robotic process automation, machine learning, process mining and intelligent document automation
Proficiency using BPM tools
Business Process Management certification a plus
Lean Six Sigma knowledge is an advantage
Familiarity with customer care support software
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering
Industries
Primary and Secondary Education and Non-profit Organizations
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