Solutions Engineer

We are looking for a Solutions Engineer who can configure applications on the Veoci platform. Veoci is a powerful no-code application development platform on which customized applications can be created rapidly. Imagine analyzing a process and understanding the flow and data structures, then digitizing it for use without coding. The solution is built on the Veoci platform via its point and click web interface. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.

Responsibilities:

• Conducting client discovery calls to gather client requirements.
• Designing, developing, deploying, and testing solutions for clients.
• Providing on-going support, professional services, and consulting to clients.
• Providing Level 1 and Level 2 technical support to clients by responding to helpdesk calls and tickets.
• Conducting in-person and virtual training sessions for clients.
• Deliver platform demonstrations for sales prospects.
• Working with clients and the development team to identify platform bugs and enhancements.

Required Skills:

• Passion for providing outstanding customer service
• Process analysis and development expertise
• Exceptional presentation skills, strong verbal and written communication skills
• Exceptional interpersonal skills.
• Ability to present ideas in a clean, user-friendly way.

Preferred Skills:

• Ability to work independently, as well as follow direction/instruction, as warranted
• Knowledge to develop in HTML, CSS
• Knowledge to work with RESTful APIs and other web services
• Proven ability to quickly learn all aspects of technical software product
• Desire to learn new technologies
• Demonstrated ability to work collaboratively and cross-organizationally with a diverse team
• Candidates familiar with SupportCentral at GE and its divested companies are highly encouraged to apply.

Education:

BS or BA with preference to Business Management, Engineering, and Computer Science Majors

Location: Remote or New Haven, CT - HQ