What You’ll Be Doing
- Architecting Solutions: Design and architect integrations for both new and existing customers, ensuring that our product is tailored to meet their technical and business needs.
- Project Management: Manage and oversee the implementation of customized solutions to ensure timely delivery and customer satisfaction.
- Customer Collaboration: Provide technical guidance and support to customers during the implementation process and assist in developing and maintaining technical documentation and training materials for customers.
- Team Coordination: Align customer timelines and requirements with internal engineering teams to ensure smooth project progression and resource availability.
- Feedback and Optimization: Act as a liaison between the customer and software development teams to address technical issues and enhance the product based on customer feedback.
- Integration Technologies: Proficient in integration platforms and APIs, with a strong understanding of RESTful services and middleware.
- Programming Languages: Knowledge of Python is highly advantageous.
- Systems Engineering: Familiarity with both cloud and on-premises infrastructure.
- Tools and Platforms: Experience with project management software (e.g., Jira, Asana).
- Communication: Excellent verbal and written communication skills, able to explain complex technical details clearly and concisely to a non-technical audience.
- Problem Solving: Strong analytical and problem-solving skills, with a capability to handle high-pressure situations.
- Leadership: Demonstrated leadership skills in managing cross-functional teams and projects.
- Customer Focus: Strong customer service orientation, with a proven track record of exceeding customer expectations.
- Adaptability: Ability to adapt to rapidly changing environments and to balance multiple projects simultaneously.
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience: Minimum of 3-5 years of experience in a solutions engineering, software engineering, technical program management, or similar role, with proven experience customer-facing activities.
- Industry Knowledge: Experience in the aerospace, SaaS, or related industries is highly desirable. Understanding of compliance requirements for commercial and U.S. government projects is a plus.
- Certifications: Certifications in project management (e.g., PMP, PRINCE2) or relevant technical certifications are advantageous.
- We are a remote-first workplace and value results over where you work from. If you want to work at a WeWork we will make that happen! If not, we provide work from home benefits so you always have a nice place to work, speedy internet, and of course coffee/tea!
- We take work life balance very seriously. We require employees to take 15 days off but provide unlimited PTO and follow most US federal government holidays.
- Mental health is just as important as physical so we provide quarterly health & wellness benefits.
- Comprehensive health insurance for you and your family with 100% coverage for employees.
- We encourage employees to save for retirement and provide 4% 401(k) matching.
- Each quarter we have a 4-day company offsite. Previous locations include San Francisco, Nashville, Denver, Santa Fe, New Orleans, and San Diego.
- Our culture and company is evolving. You will be key in creating the next major or minor version!
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Engineering and Information Technology -
Industries
Software Development
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