Solutions Engineer

Solutions Engineer

Remote / US

Your chance to join a new space startup, developing a unique SaaS project that is revolutionizing the industry.

What You'll Be Doing:

• Architecting Solutions: Design and architect integrations for both new and existing customers, ensuring that our product is tailored to meet their technical and business needs.
• Project Management: Manage and oversee the implementation of customized solutions to ensure timely delivery and customer satisfaction.
• Customer Collaboration: Provide technical guidance and support to customers during the implementation process and assist in developing and maintaining technical documentation and training materials for customers.
• Team Coordination: Align customer timelines and requirements with internal engineering teams to ensure smooth project progression and resource availability.
• Feedback and Optimization: Act as a liaison between the customer and software development teams to address technical issues and enhance the product based on customer feedback.

Tech Skills:

• Integration Technologies: Proficient in integration platforms and APIs, with a strong understanding of RESTful services and middleware.
• Programming Languages: Knowledge of Python is highly advantageous.
• Systems Engineering: Familiarity with both cloud and on-premises infrastructure.
• Tools and Platforms: Experience with project management software (e.g., Jira, Asana).

Soft Skills:

• Communication: Excellent verbal and written communication skills, able to explain complex technical details clearly and concisely to a non-technical audience.
• Problem Solving: Strong analytical and problem-solving skills, with a capability to handle high-pressure situations.
• Leadership: Demonstrated leadership skills in managing cross-functional teams and projects.
• Customer Focus: Strong customer service orientation, with a proven track record of exceeding customer expectations.
• Adaptability: Ability to adapt to rapidly changing environments and to balance multiple projects simultaneously.

Background Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: Minimum of 3-5 years of experience in a solutions engineering, software engineering, technical program management, or similar role, with proven experience customer-facing activities.
• Industry Knowledge: Experience in the aerospace, SaaS, or related industries is highly desirable. Understanding of compliance requirements for commercial and U.S. government projects is a plus.
• Certifications: Certifications in project management (e.g., PMP, PRINCE2) or relevant technical certifications are advantageous.