Senior System Administrator

Role: Sr. System Administrator

Type: Fulltime

The Sr. System Administrator is responsible for providing a full range of IT support and technology services to internal and external customers. Services include administration, maintenance and implementation of enterprise infrastructure including servers, networks, helpdesk, devices, and applications. Includes business interaction analysis technology related issues, prioritization, and resolution.

Essential Duties and Responsibilities:

• Perform on-site and remote technical & network level1, level2 and level4 support.
• First point of contact for troubleshooting of IT problems and resolving if possible
• Logging all IT problems via ITSM ticketing system (SysAID), maintaining use of ITSM and expanding its use within the company
• Analyzing system logs and identifies potential issues with computer systems.
• Overseeing computer security and anti-virus updates etc.
• Answering technical queries and assisting end users.
• Develop, maintain, and monitor all server backups and iron mountain distributions.
• Adding, removing, or updating user account information, resetting passwords, etc.
• User administration (setup and maintaining account).
• Monitor and maintain photocopiers and printers.
• Good knowledge of zero trust environment with end point protection software.
• Assist in the organization and inventory of all hardware and software resources.
• Assists in the planning, design, and implementation of various systems including desktop PCs, servers, network equipment, and software applications.
• Assists in the migration of application and services to new hardware.
• Applying operating system updates, patches, and configuration changes.
• Ensuring that the network infrastructure is up and running.
• Quickly arrange repair for hardware in event of hardware failure.
• Maintain FTP accounts/file transfers and assist clients with access issues.
• Design and run all end of month reports for clients.
• Maintains excellent communication with the IT Manager on all tasks and projects.
• Performs other duties as assigned.

Experience And Qualifications:

• Must have Advanced knowledge of Microsoft Windows Server 2016/2019, Microsoft O365/Azure, and Microsoft SQL Server.
• Must have experience building a server from scratch, including hardware installation and OS installation
• Knowledge of working with Microsoft PowerShell would be a plus
• Must have a good understanding of Active Directory and Windows Server knowledge
• Must have the ability to manage file permissions on a windows server
• Experience in VMWare vSphere and iSCSI SAN maintenance would be a plus
• Knowledge and experience using SysAid or an ITSM (IT Service Management Software).
• Knowledge and experience using ManageEngine AD management software would be a plus
• Knowledge and experience with Nutanix and AHV would be a plus
• Knowledge and experience with FortiGate NAC/Firewalls would be a plus
• Have Advanced working knowledge of DNS, DHCP and GPO's
• Must have strong experience supporting Windows in a corporate environment and Linux would be a plus.
• Should have the ability to provide technical guidance to Helpdesk Technicians
• Must have an Advanced understanding of networking. Must have done switches, routers configuration.
• Proficient in network configuration and maintenance, including switches, routers, firewalls, VLANs, etc.
• Ability to troubleshoot network issues and perform network security audits
• Knowledge of backup solutions and strategies for enterprise environments
• Proven track record of successfully managing projects from inception to completion
• Should be able to manage a project from research to implementation with good organizational skills.
• Skilled in networking technologies and protocols, such as switches, routers, TCP/IP, VPN, etc
• Excellent communication skills and customer service skills
• Good Team player with the ability to work well with others
• Ability to read, write and speak the English Language.
• Must be able to lift to 50 lbs.

Education And/or Experience:

• Bachelor's degree or Associates degree in computer science or related field.
• Practical relevant work experience of 4 to 5 years
• PC Technical work or Desktop Experience a must.