Senior People Operations Manager

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work®!

As a Senior People Operations Manager at VisitorsCoverage, you will play a pivotal role in shaping and optimizing the employee experience. You will be responsible for leading innovation, sustainability, and fostering an exceptional workplace culture. Our mission is to empower our employees to thrive, grow, and contribute to our collective success. We are seeking a dynamic and strategic Sr. People Operations Manager to join our team and play a key role in shaping the future of our organization. This person will be managing the existing HR and Administration teams overseeing the goals of the end-to-end employee lifecycle, creating/managing HR processes, and implementing initiatives that contribute to a positive and engaging workplace. The Sr. People Operations Manager will collaborate closely with cross-functional teams and the CEO to align HR strategies with business objectives, promote employee well-being, and drive the existing culture initiatives.

This is not a remote position. Candidates must be able to commute to the Santa Clara office. Must be legally authorized to work in the US. No sponsorship will be offered.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting our users at every step of their decision-making process.

If this sounds like the perfect role and workplace for you, we encourage you to apply for this position! VisitorsCoverage is on a mission to hire only the best, and we are committed to providing exceptional employee experiences with meaningful work and true work/life balance.

Requirements

Key Responsibilities:

HR Process Optimization:

• Streamline and improve HR processes to increase efficiency through automation
• Develop and maintain HR policies and procedures
• Lead initiatives to enhance automation
  
  

Employee Engagement and Culture:

• Collaborate with leadership to foster a positive workplace culture
• Develop and implement employee engagement programs and initiatives
• Drive initiatives to promote diversity, equity, and inclusion
• Design and implement programs that enhance the employee experience
• Foster a culture of continuous improvement and innovation to drive engagement
  
  

Benefits Administration:

• Oversee employee benefits programs and ensure compliance
  
  

Compliance and Legal:

• Stay current on employment laws and regulations
• Ensure HR practices and policies comply with local and federal laws
• Manage employee relations and address workplace concerns
  
  

Strategic Workforce Planning:

• Collaborate with executive leadership and guide the HR/Admin team to align HR strategies with business objectives
• Conduct analysis of current and future workforce needs and develop plans to address gaps
  
  

Talent Acquisition and Retention:

• Lead talent acquisition strategies to support team recruitment efforts, ensuring a diverse and high-performing workforce
• Develop retention programs, including career development and succession planning
  
  

Organizational Development:

• Drive automation initiatives to enhance organizational effectiveness and agility
• Implement change management strategies for organizational growth and development
  
  

Performance Management and Learning Development:

• Create performance management processes that align with company goals
• Develop and oversee learning and development programs to build employee capabilities
• Support professional development and career growth opportunities
  
  

HR Metrics and Analytics:

• Utilize HR analytics to measure the effectiveness of HR programs
• Provide data-driven insights to support decision-making and strategic planning
  
  
  

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field is preferred, but not required
• 7+ years of experience in human resources or people operations management roles
• Strong knowledge of HR laws, regulations, and best practices
• Exceptional interpersonal, technical, and communication skills
• Proven ability to successfully lead a team and collaborate in a cross-functional environment
• Demonstrated success in developing and implementing HR strategies that drive business outcomes
• Strong analytical and problem-solving skills with the ability to use data to inform decisions
• HR certification (e.g., SHRM-CP, PHR) is a plus
  
  
  

Benefits

• 100% company paid individual medical, dental, & vision insurance coverage
• Pet insurance
• Paid parental leave
• 401(k) retirement plan
• Paid time off for annual charity or volunteer work
• Generous paid time off
• Fitness/Wellness gym stipend
• Great work-life balance
  
  

The salary range for this position is $145,000 - $170,000/year and is dependent on experience.