Senior Manager, Sales Operations

A third-party partner is seeking a Senior Manager, Sales Operations for a leading company in New York, NY. This role is eligible for a hybrid work model with two days in-office. The Senior Manager, Sales Operations will be a subject matter expert on sales operations business metrics and trends, capturing new opportunities through project leadership, and implementing strategies to enhance business growth.

Responsibilities

• Identify process efficiencies within the sales organization, influence change, and implement new workflows
• Establish key sales metrics, measure, and report on the impact of process changes on KPI performance
• Develop and operationalize tools, such as CRM and workflows, to monitor and improve business performance and sales workflows
• Lead a small internal team of sales operations managers
• Leverage data to analyze, identify, and support recommendations for growth
• Implement and maintain quality control measures/service level metrics within the department
• Develop project plans, set milestones, and ensure timely project completion
• Build strategic plans that consider pilots, training, feedback to maximize project impact
• Present performance updates and recommendations to senior management and stakeholders
• Effectively communicate performance findings, strategies, and recommendations to senior management and key stakeholders
• Foster a culture of data-driven decision-making and performance accountability within the organization
  
  
  

Requirements

• Bachelor's degree or equivalent is required
• Minimum 8-10 years of experience in operations, sales enablement, consulting, project management, or a similar role. E-commerce experience preferred
• 3 years of experience as a people leader
• Proven track record of implementing innovative ideas, processes, or products in complex organizations
• Strong strategic thinking and planning abilities, with effective problem-solving and change management skills
• Strong numerical and analytical skills
• Ability to adapt to new processes and technologies quickly
• Team player with a proactive attitude and work ethic
• Demonstrated history of living the company's core values: Customer, Innovation, Team, Accountability, and Trust
• Unquestionable integrity and ethics
  
  
  

Benefits

• Competitive base salary: $120,000-$150,000
• Eligibility for an annual bonus and/or equity grant
• Hybrid work model: two days in-office