Senior Manager, Education-Northeast Regional Trainer

Senior Manager, Education, Northeast Regional Trainer

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the Role:

CHANEL is looking for a Northeast Regional Training Senior Manager to join our Fashion Education Team in New York City. You will play a lead role in supporting the development of the Northeast Regional Boutique teams via the implementation of educational initiatives, close collaborations with Style Expertise and on-the-floor coaching to further strengthen the best-in-class experience for CHANEL clients. This role interfaces with Boutique Leadership Teams and Home Office teams to develop a holistic view of training opportunities, while identifying root causes and highlighting Fashion Division priorities, to then suggest and deliver learning-based solutions that align with the organizational goals and objectives. Our ideal candidate will have a minimum of 7 years of experience and a passion for identifying and responding to training needs at the Boutique level with an eye to overall consistency across all doors.

What impact you can create at CHANEL:

• Develop, lead and facilitate in-store training modules on product knowledge, service behaviors and selling skills
• Spend four days each week in Boutiques coaching on service and product knowledge
• Facilitate learning through a variety of delivery methods including classroom instruction, digital training, and engaging interactions with the team
• Work closely with Home Office leadership and Boutique Leadership Teams to identify learning gaps to refine and develop strategies and implementation of key programs
• Lead/mentor Boutique Education Managers in the NE Region with facilitation skills, content creation, general development, etc.
• Facilitate New Hire and Developmental presentations for NE market
• Identify market-specific training content needs and communicate to broader Education team
• Review boutique business and service trends prior to visits and work with BLT to identify relevant learning-based solutions and coaching opportunities
• In collaboration with Fashion Education, help propose and organize a training calendar to effectively execute on the needs of the Boutiques
• Support the Boutique Leadership Team to monitor the quality and impact of training execution via follow up analysis
  
  
  

You are energized by:

• Strong partnership with Boutique Leadership Team, Regional Retail Leaders and Fashion Education team to help identify individual training needs
• Actively coaching team members on expected service and sales behaviors on the sales floor
• Organizing, setting up and helping to animate in-depth product and service trainings
• Acting as liaison between Boutiques and Home Office on digital learning matters
• Ensuring teams have completed necessary prep work before trainings
• Collaborating with broader Education team to build and edit content sent from Global team
• Partnering with Style Expertise team to upskill and enhance learning around seasonal collections
• Acting as a Brand Ambassador while in Boutiques
  
  
  

What you will bring to the team:

• Preferred experience in Fashion Retail
• Highly developed interpersonal, verbal and written communication skills, including outstanding facilitation skills
• Demonstrated ability to manage, motivate and coach others, while also building and fostering a team-focused culture. Including and not limited to a high comfort level with giving feedback
• Ability to communication clearly, concisely and persuasively with both large and small groups
• Highly creative energy with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines. Excellent time management skills
• Ability to manage and track travel budget
  
  
  

Position Logistics:

• Minimum 7 Years Training and/or Organizational Development Experience
• Must be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates to US and Global Paris teams
• Ability to work well as part of a team and demonstrate flexibility in working within a continually evolving and demanding environment
• Travel—up to 70% of time (Domestic)
  
  
  

What skills you will learn? What experiences might you have?:

• Cross-departmental collaboration
• Opportunity to stay on top of current digital and adult learning trends and use market knowledge to keep content fresh
• Ownership over streamlined communication between Home Office & Retail Teams
• Continuing personal education and development in learning tools
• Opportunities for visibility to senior and Global leadership
  
  
  

Compensation:

• The anticipated base salary range for this position is $80,000 through $128,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
  
  
  

Benefits and Perks:

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
  
  
  

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
  
  
  

Chanel Community

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
  
  
  

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
  
  
  

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
  
  
  

Fondation Chanel

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   
• For more information, please navigate to the Fondation Chanel website here
  
  
  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.