Senior Business Analyst

Senior Business Analyst with airline experience ( Hybrid onsite - CTH )

This is a hybrid onsite role and there will be travel on request for this role.

This is a contract to hire role. Only GC or USC.

Looking for a BA with a lot of airline experience. SHARES experience is highly encouraged. Knowledge about HOT files and ECR files.

Top 5 Skill sets

• Airline Experience
• HOT File Experience
• ECR File Experience
• SHARES or PSS Experience
• E-ticket Experience
  
  

Role: Senior Business Analyst

Duration: 12 month contract to hire

Location: Chicago, IL or Houston, TX

Interview: Video

OVERVIEW/SUMMARY

Supports development and implementation of solutions to improve processes for below-the-wing activities and airport tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. This role includes experiences across the ramp airport journey, including planeside, transfer and sortation of bags, and during IRROPs scenarios.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaboratively support key projects that improve the employee experience and drive customer satisfaction within the airport experience
• Design and deliver solutions that bring an innovative approach and consider practical limitations
• Manage project timeline and budget commitments effectively
• Support testing strategy for new processes and tools
• Keep leadership informed of project health through regular status updates and contribute in the development of executive level presentations
• Regularly spend time in the field to gauge operational needs and build relationships with AO leaders to ensure priorities are appropriately aligned
• Collaborate with training, change management, and communications teams to develop and deploy informative and actionable materials to support project updates and deployments
  
  

TRAVEL

• International travel required
  
  

KNOWLEDGE

Required

• Airport Operations
  
  

Required

SKILLS/ ABILITIES

• Strong verbal and written communication skills
• Microsoft Office and analytical skills
• Demonstrate agility managing through ambiguity and be adaptable in the face of change
• Strong business acumen
  
  

Preferred

• Demonstrated project planning and execution
  
  

EDUCATION AND/OR BACKGROUND

Required

• Bachelor's Degree or equivalent work experience
  
  

EXPERIENCE

Required

• 2+ years of operations experience and/or project management experience