Sales Support Manager - Global

Job Description

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.

DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.

Purpose:

At DASI, the role of the Sales Support Manager is the leader who oversees and improves the overall experience that customers have with our company’s products and service. The Manager plays a key role in motivating and development of personnel, and instrumental in creating and executing best practices while also maintaining a cohesive relationship with all department

Key accountabilities:

• Manage a team of customer experience representatives, recognizing achievement, providing feedback, and progressive discipline when necessary, allowing the team to meet targets.
• Train and tutor department to ensure continuous improvement of the customer experience.
• Review all policies and procedures adapting to business and technological changes.
• Ensure collaboration with other business functions, so we consistently deliver end to end customer experience across all channels and touchpoints.
• Resolve escalated complaints and concerns and review responses on all media platforms.
• Analyze customer feedback and identify areas for improvement.
• Support development and management of the company’s brand image and reputation with customers
• Manage all order processing, customer resolution, and order expedite teams.
• Represent the company at trade events, conferences and other promotional functions as needed.
• Perform all other duties as assigned.
  
  

Key skills and competences:

• Develop collaborative working relationships.
• Manage multiple tasks seamlessly and adapts to the work environment.
• Clearly communicates in verbal and written form to all levels.
• Able to set and review KPIS and benchmarks.
• Must be able to interact professionally with management, peers and customers.
• Must have Problem solving and analytical skills.
• Advanced skills in Microsoft office products
  
  

Experience and qualifications:

• Degree Level preferable or equivalent experience.
• 5 Years customer service experience.
• Experience in managing a global team.
• Proven track record of relationship building in commercial aircraft spare parts, preferably in the aftermarket segment.
• Strong knowledge of commercial aircraft spares.
  
  

Travel Requirements:

Business travel may be required.

DASI, LLC. and group companies are an Equal Opportunities Employer

Company Description

For nearly 25 years, we’ve been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.

With a commitment to speed and ease of use, our online shopping experience is unmatched—and our scalability and integrated support team empowers us to offer real solution flexibility and growth for our customers. Plus, our new state-of-the-art, 250,000 sq ft headquarters, warehouse, and logistics center at Miami International Airport is located just 10 minutes from the busiest air cargo hub in America, which enables us to reliably deliver the parts our customers need, ASAP.

For nearly 25 years, we’ve been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries. With a commitment to speed and ease of use, our online shopping experience is unmatched—and our scalability and integrated support team empowers us to offer real solution flexibility and growth for our customers. Plus, our new state-of-the-art, 250,000 sq ft headquarters, warehouse, and logistics center at Miami International Airport is located just 10 minutes from the busiest air cargo hub in America, which enables us to reliably deliver the parts our customers need, ASAP.