Eyeconic is a fast-growing online retailer of eyewear and contact lenses. We are seeking a passionate and customer-focused individual to join our dynamic team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a passion for helping others. As a Customer Service Representative, you will be the face of our company and play a vital role in ensuring our customers have a positive experience with Eyeconic.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide exceptional customer service by addressing and resolving customer concerns and complaints
Assist customers with product recommendations, online ordering, billing inquiries, and other general inquiries
Act as a liaison between customers and other departments, including sales, operations, and returns, to ensure a seamless customer experience
Maintain accurate records of customer interactions and transactions using our CRM system
Educate customers on Eyeconic's products, services, and promotions
Continuously look for opportunities to improve customer service processes and procedures
Meet and exceed individual and team performance metrics
Qualifications
High school diploma or equivalent; some college preferred
Minimum of 1-2 years of customer service experience
Excellent communication skills, both verbal and written
Strong problem-solving skills and ability to think on your feet
Ability to remain calm and professional in high-stress situations
Familiarity with CRM systems and ability to navigate multiple computer programs simultaneously
Positive attitude and desire to go above and beyond for customers
Able to work flexible hours, including evenings and weekends
Passion for helping and connecting with others
Knowledge of eyewear and vision care is a plus, but not required
What We Offer
Competitive salary and benefits package
Ongoing training and development opportunities
A collaborative and supportive team environment
Employee discounts on Eyeconic products
Opportunities for growth and advancement within the company
Competitive salary and benefits package
A supportive and collaborative work environment
Exposure to cutting-edge technology and innovative products
Flexible work hours and the option to work remotely.
Make history while having fun and passionate teammates.
Retirement savings options and employee discounts and perks.
Health benefits and generous paid time off.
Company culture and values.
Diversity and inclusion initiatives.
At Eyeconic, we value diversity and inclusivity and are an equal opportunity employer. We encourage individuals from all backgrounds to apply.
Join our team and be a part of revolutionizing the way people experience buying eyewear! Apply now to start your career with Eyeconic.
