Product Manager (Health Plan/ACO)

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

The Role

The Product Manager (Health Plan/ACO) is responsible for the discovery and delivery of new features, functionality, and products that create compelling value for our customers and drive strategic growth for the company and our clients. You will act as a key innovator and contributor to the ultimate success of our products. You will work closely with our development team, user experience team, and go-to-market teams to enhance our existing products and build new products.

This position will require frequent interaction with a cross-functional set of business stakeholders and software engineers, effective communication and facilitation skills, excellent organizational skills, and will be the 'the voice of customer' on the features we choose to build.

Who You’ll Work With

This Product Manager will report to one of our Product Directors and will work as a peer to an already fantastic Product Management team. You will work closely with all stakeholders, including sales, marketing, engineering, data science, and customer success.

What You'll Be Doing Day To Day

• Work cross-functionally with engineering, UX, and other roles to validate, deliver, and optimize product and customer journey improvements
• Assess product investment opportunities and incoming requests with thorough but light-weight rigor – communicating clear, reasoned recommendations to senior leaders and stakeholders
• Seek out customer insights and feedback early and often – becoming a recognized expert on our customers’ problems, goals, and landscape
• Build trust and strong relationships with sales, customer success, and product marketing teams
• Define and monitor product health metrics for assigned product areas
• Influence and work across functional areas to drive OKRs and strategic initiatives to success
• Work with implementation teams to develop product training, technical and end-user documentation
• Serve as an ambassador for our product team, driving strategic thinking around our product
  
  

Skills And Experience We’re Looking For

• 3+ years of experience in a Product Management function
• B2B product management experience working with a direct sales team and enterprise customers
• Experience working in healthcare technology and with health plans or ACOs is a plus
• Experience partnering with engineering and UX teams to drive delivery and execution
• Knowledge of Agile software development principles, conversant in web application architecture concepts and terminology
• Experience with product discovery principles and fundamentals
• Ability to effectively communicate with both business and technical stakeholders in both verbal and written forms
• Experience building a product roadmap for their assigned scope based on informed rationale
• Experience leveraging data to inform the success and iteration of new features
• Strong work ethic and proven ability to drive projects to closure
• Strong deductive reasoning and attention to detail
• Demonstrates adaptability and ability to identify what’s important and act in times of uncertainty
• High comfort level interacting with colleagues and with various levels of client organizations
  
  

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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