TikTok

Product and Client Solution Operations Manager

TikTok San Jose, CA
No longer accepting applications

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

This team focuses directly on the product monetization integrity solutions and develop strategies for an array of areas including: product and operations, business trust and safety, and data analysis on a global scale.

- Devise holistic and end-to-end integrity solutions and roadmaps for monetization products and clients to ensure TikTok ads are safe and appropriate, and to support the business in unlocking revenue opportunities
- Work closely and build trusted relationships with cross-functional partners, including TikTok Monetization Product, Ad policy, Integrity Product teams, Data science, Integrity Operations Teams, Risk Governance, Training, and Experience teams
- Proactively identify and resolve ad integrity related issues in our products and processes; translate problems into tangible and feasible solutions to drive growth, improve efficiency, experience and to manage risk and quality
- Metrics monitoring and conducting necessary data and root-cause analysis to drive business growth and metrics optimization
- Generate clear business requirements and partner with product and technical teams to deliver them
- Anticipate growth and support headcount capacity planning and accurate forecasting for appropriate integrity coverage
- Define and execute launch/go-to-market strategies
- Prioritize business requirements to ensure you are working on the most impactful projects

Qualifications

Minimum Qualifications:
- Fluency or proficiency in Mandarin, for product launches and communication with external stakeholders
- Highly data-sensitive, with in-depth interpretation through data analysis. You own key business integrity metrics across efficiency, quality, risk and experience.
- Experienced in monetization products operation, especially in ad business operation and corresponding process optimization
- Extensive experience in complex coordination, program management, product management, product operations, large-scale commercial business risk control or technology/solution consultancy
- You’re entrepreneurial. You're self-driven and organized. Comfortable working in ambiguous yet fast-paced environments and passionate about building solutions that scale
- A clear communicator of product and other decisions and their rationale. Excellent communication skills (written and verbal) proven at all levels of an organization
- Experienced in stakeholder management, strong influencing skills and proven ability to build trusted partnerships. With proven business analysis skills, you bridge technical and business to ensure alignment
- You have a deep interest in developing and growing business opportunities by solving customer problems and proactively identifying opportunities to optimize products and processes
- You have a strong innovative spirit and learn fast! You are serious about delivering impact to the business. You are someone who finds joy and takes pride in the work you do
- Bachelor's degree or above or equivalent education/work experience

Preferred Qualifications:
- Experience supporting product launches in multiple markets ideally in ad integrity or risk control space
- An in-depth understanding of advertising business, content business and its related technologies
- Interest / exposure to key verticals such as Search ads among performance advertising business
- Business analysis, data engineering, technical background is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $113777 - $270000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

  • Seniority level

    Not Applicable
  • Employment type

    Full-time
  • Job function

    Product Management and Marketing
  • Industries

    Entertainment Providers

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