We're a dynamic team at the forefront of digital innovation, crafting exceptional customer experiences for global brands. Join us in our mission to bridge the gap between visionary business strategies and their real-world technical execution.
Role Overview
Are you ready to be the architect of digital solutions that reshape industries? As a Remote Presales Consultant, you'll play a pivotal role in our team, collaborating closely with sales and engineering wizards to transform customer needs into actionable plans. Your insights will drive continuous improvement within our IT services, ensuring we always deliver excellence.
Key Responsibilities
Translate strategic goals into tangible technical requirements, bringing visions to life.
Master the art of communicating complex technical concepts with clarity and enthusiasm.
Harness the power of data to uncover opportunities for service enhancement and implement game-changing solutions.
Be the driving force behind aligning IT services with evolving business needs, championing process improvements.
Act as the vital link between our sales and engineering superheroes, ensuring seamless knowledge transfer.
Share your expertise through training, coaching, and mentoring to empower team members.
Provide invaluable pre-sales support, lending your technical prowess to equip colleagues with the knowledge they need.
Craft compelling RFP/RFI presentations that showcase our industry-leading expertise and budget-friendly solutions.
Collaborate with a diverse range of teams to ensure timely and comprehensive responses to client inquiries.
Who We're Looking For
A seasoned professional with a minimum of 5 years' experience in contact center or business process outsourcing environments.
You bring at least 3 years' experience in technical Pre-Sales Engineering, demonstrating exceptional technical writing skills.
Comfortable navigating the global landscape, you thrive in diverse contexts.
Proficient in Salesforce, ServiceNow, and network topologies, you're our go-to guru.
Adept at providing strategic advice on IT architecture, you're a visionary leader.
Master juggler of projects, you can manage multiple timelines with finesse.
Your communication skills are second to none, with a keen eye for detail and a knack for influencing change.
Join Our Team
At our company, everyone's contribution is valued and respected. Your unique talents will find a home here, where diversity fuels innovation. From startups to global brands, we're committed to delivering excellence at every turn. Come be a part of our journey to decode what our customers want and our communities need.
Connect With Us
Follow us on social media to stay updated on our latest adventures: Twitter, YouTube, LinkedIn, Facebook, Instagram.
Equal Opportunity Employer
We're proud to foster a diverse and inclusive workplace where merit and performance are the only criteria for advancement. Join us in shaping the future of customer experience innovation.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Human Resources Services
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