Practice Director - Marketing Technology Solutions

SUMMARY:

This ideal candidate will have extensive experience designing, solutioning, and delivering marketing technology solutions and advising marketing executives on technical choices that impact customer experience and drive customer growth. Candidate should be able to, under limited direction, provide pre-sales engineering, solution design, and implementation oversight for Consulting Solutions client engagements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the highest level of technical expertise in the firm and act as a thought leader by advising clients on how to best solve complex problems
• Align with Sales and assigned internal team members to assist in creating client sales and development strategies. Attend account/sales pipeline reviews and serve as a primary contact for KCS project and opportunity related activities.
• Develop client sales collateral including powerpoint deck, SOW, pricing, technical scope, implementation plan, timeline, risks, issues, case studies, and best practices
• Provide post-sale collaboration with Delivery Performance on the implementation of services to include team orientation, engagement set up, performance management, service level agreement compliance, service metrics, quality control, security compliance., reporting, and continuous improvement.
• Serves as point of escalation in resolving complex client issues directly related to service delivery commitments.
• Develop and adhere to the department and practice playbooks including tools, processes, and procedures to actively monitor and represent practice metrics to stakeholders.
• Track success metrics of engagements. Continually identify and recommend improvements to become more productive and scalable, and participate in client QBR’s (quarterly business reviews).
• Support the administration, networking, relationship management and coaching of key consultants in the Principle Consultant Program.
• Assist in supporting Kforce Consulting Solutions branding and marketing by partner with Practice Leaders to write and post original content, attend events, develop case studies and project successes.
• Create personas, screen candidates, and make hiring decisions related to the billable consultants that will deliver solutions to our clients
• Maintain current information on trends and best practices within relevant technical, functional, and industry within the practice area(s)
• Create and deliver technical demos, proof of concepts to demonstrate solutions during the sales process or during project management

SUPERVISORY RESPONSIBILITIES:

• None

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Demonstrate strong leadership, mentoring, and interpersonal skills.
• Demonstrate excellent presentation, verbal and written communication skills.
• Ability to read and write complex contracts such as SOWs
• Demonstrate ability to adapt to a fast-changing environment.
• Demonstrate ability to set goals, deadlines and delivery solutions to said expectations.
• Demonstrate ability to maintain an environment conducive to professional growth and development.
• Demonstrate ability to work with a project team and other organizations for the betterment of the Firm.
• Build and maintain courteous and professional working relationships with associates at all levels of the organization and outside customers.
• Proficient in personal computer skills.
• Demonstrate commitment and adherence to the Firm’s commitment to integrity.
• Demonstrate commitment and adherence to Firm Core Values.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree and 10+ years of experience
• Experience in professional services (i.e., systems integrators, management consulting, software) required.
• Former consulting experience facilitating and managing complex business modernization or digital transformation preferred.
• Team or Lead experience in one of the firm’s primary practice areas and established experience in at least one industry vertical required.
• Experience integrating design and business strategy to create holistic marketing solutions.
• Extensive background selecting and implementing Adobe Experience manager (or similar content management system) including development of reference architectures, workflow optimization, roadmaps, migration strategies, project management, and adoption recommendations.
• Familiarity with marketing technology development methods and processes that include front end coding (e.g. HTML, CSS, Javascript), back-end infrastructure, AEM framework and AEM template.
• Extensive experience understanding and working on integrations between Adobe Experience Manager (or other content management systems) to other enterprise platforms like CRM, Workflow, customer data platforms, and search. This includes knowledge and experience designing, consuming, and exposing APIs to support integration with other platforms.
• Familiarity with other Adobe products and experience in environments that support customer experience and marketing functions as well as a good knowledge of the marketing technology environment and trends. Adobe certifications a plus.
• Experience analyzing platform results and making strategic marketing recommendations such as targeting, campaign adjustments, and performance optimization.
• Demonstrate proficiency across the enterprise technology architecture and ecosystem.
• Experience implementing other key enterprise marketing technology enabling tools (e.g. Marketo, Google Analytics, Sitecore, Salesforce or Tridion) are a plus.
• Experience working in complex project environments including working with embedded agencies or multiple integration partners.
• Experience attending, speaking or facilitating at Conferences such as Adobe Summit.

CERTIFICATES AND/OR LICENSES:

Two or more in related technical domain area such as Adobe Experience Manager or similar marketing technology or analytics preferred

TRAVEL REQUIREMENTS:

• US Based travel up to 10%