Patient Access Director

Facility: Cobb Hospital

Job Summary: The Patient Access Services Director position reports directly to the Executive Director, Patient Access Services (ED, PAS), or the Assistant Vice President of Patient Access Services (AVP, PAS). This position has a dotted line reporting to the Hospital CFO, AVP or VP Finance. The role is typically Hospital, or HOD Based however may be assigned an administrative location such as the Wellstar Administrative Building. The PAD is responsible for the daily operations of all PAS related functions and serves as the liaison between WellStar Enterprise Support (WES) and the facility. The Patient Access Director integrates the department's services with the hospital's primary functions, develops and implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the facility-based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to WES leadership. They serve as a key promoter of WellStar Health System, which strives to meet and exceed the needs of its customers. Impact of this role in the organization: This role interacts extensively with physicians, the Patient Financial Services department, Social Work, Care Coordination Directors, Hospitals Administration and other internal departments and disciplines. Interfaces with external entities such as third-party payers, regulatory agencies, other health care institutions, vendors, patients and families will also occur on a regular basis. In each of interaction, the Patient Access Director must facilitate a collaborative patient access team that provides user-friendly services to patients, payers, physicians and other health care professionals. Builds relationships with (matrix) departments that set and achieve shared outcomes. Constantly seek opportunities to link and coordinate with internal WellStar Health Systems departments, services and staff to streamline the flow of patients into the system and be accountable to ensure all assigned access points operate in an efficient, compliant and high-quality manner ensuring WellStar Health System optimizes our patient's experience and captures reliable and accurate information in advance of and throughout the continuum of services received by patients. Please see full job posting on https://careers.wellstar.org for the full list of Core Responsibilities and Essential Functions.

Required Minimum Education:

• Bachelor's Degree Required
• Master's Degree Preferred

Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.

• Cert Healthcare Access Mgr or Cert Healthcare Financial Prof or Certified Revenue Cycle Rep

Required Minimum Experience:

• Minimum 7 years experience in managing hospital admissions, business office or related area. Proven performance improvement and change management experience.
• Minimum 5 years of management experience

Required Minimum Skills:

• Strong interpersonal, analytical, problem solving and writing skills, with a take charge attitude.
• Must be comfortable interacting with department directors and administrators and able to perform a wide variety of tasks that require independent judgement, ingenuity, and initiative.
• Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude
• High Effective problem solving and critical thinking skills.
• Working knowledge of patient registration systems
• High proficiency with Microsoft Office Suite High Epic experience preferred