Talent Acquisition Professional - Leadership Hiring at IGT Solutions
About Organization - IGT Solutions Pvt Ltd
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 30,000 CX and Technology experts from 35+ nationalities.
Profile Summary:
IGT Solutions is looking for a partner Customer Success The position is based in the USA and reports to the Senior Vice President. the successful candidate will be responsible to develop an account-level strategy for customer/s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic direction
Primary Job Responsibility:
Build and Maintain Global Alliances and partnerships with Industry Relationships
Provide strategic support to the shareholders on Business Plan Review/ Implementation
Accomplish the organization's goals and objectives
Manage client expectations, participate in steering committee review meetings
Meet or exceed sales revenue/profitability and customer satisfaction goals in the Americas region
Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry
Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies
Build and Maintain Customer Alliances and partnerships to drive results
Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholders
Accomplish the account goals and objectives
Education and Essential Experience:
· 12-18 years of experience in BPO / CX Account Management at a leadership level
Sales experience with a proven track record in BPO and/or ITES Sales
Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry
Key Enablers:
Ability to motivate and inspire teams
Innovative and able to foresee market conditions
Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
Persuasive with details and facts
Confident, flexible with the ability to work in a fast-paced and changing environment
Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
Extrovert with a blend of sales mindset
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
