Network Support Engineer

Salary: $ 75,000.00

We have partnered with a large Telecommunications firm in the Mount Laurel, NJ area to provide them with a Network Support Engineer. Please review the below description and let us know if you are interested.

Prioritized Must Have Skills For The Network Support Engineer

#1. Must have Microsoft certification qualification - MS 700 or MS 721

#2. 2-4 years working with Switching/Routing and VoIP technologies

#3. 2+ years working with a Service Provider Network/Data Center environment

#4. Excellent understanding of Hosted PBX service and associated technologies

#5. Excellent knowledge of network protocols, configurations, and operations

#6. Excellent knowledge of industry routing and switching protocols

#7. Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP

#8. Experience with Cisco, ADTRAN, Fortinet and Ciena hardware

#9. CCNA certification or equivalent networking certification required

Responsibilities Of The Network Support Engineer

• Provides in-depth technical advice and support including real time analysis, design, testing, and operational support of networks, systems, processes, technologies.
• Review and update escalated and assigned tickets
• Check, validate and update ticket documentation (contact, ticket fields, etc.)
• Quickly and accurately prioritize incidents and promote proper Incident/Problem/Change Management
• Troubleshoot, escalate, and/or resolve tickets within defined SLAs
• Provide technical assistance for escalations from Frontline Support Group
• Leverage remote support tools to resolve support requests
• Appropriately manage expectations of clients and peers
• Identify solutions for hardware, software, and network issues
• Be able to work on VoIP (SIP) ladder diagrams, Carrier Ethernet based technologies and Security related issues.
• Assist with special projects as assigned
• Occasional travel for customer support issues or training sessions may be required
• Participation in on-call rotation with the understanding that this industry is 24/7/365
  
  

Requirements Of The Network Support Engineer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education/Experience Required

• Bachelor’s degree from an accredited college in Information Technology, Computer Science or related field and/or equivalent work experience
• Intermediate knowledge of network protocols, configurations, and operations
• Exposure to help desk processes and procedures with experience with service desk management tools
  
  

Required Technical Skills

• 2 4 years working with Switching/Routing and VoIP technologies
• 2+ years working with a Service Provider Network/Data Center environment
• Excellent understanding of Hosted PBX service and associated technologies
• Excellent knowledge of network protocols, configurations, and operations
• Excellent knowledge of industry routing and switching protocols
• Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP
• Experience with Cisco, ADTRAN, Fortinet and Ciena hardware
• CCNA certification or equivalent networking certification required
• Able to directly perform configuration changes and updates to switches and routers, including VLAN configurations
• The ability to use Microsoft Office (Word, Excel, Visio) effectively and other back-office tools
• The ability to update and create network diagrams
  
  

Knowledge of Windows Operating Systems

• Desired Technical Skills
• Experience with Metaswitch Hosted PBX platform
• Knowledge of Microsoft Collaboration Communications, Microsoft Teams Voice, and has an MS 700 or MS 721 certificate.
• Intermediate knowledge of wireless technologies
• Good understanding of call flows
• Experience with Yealink and Polycom phones
• Knowledge of Linux Operating Systems
  
  

General Abilities

• Excellent written and verbal skills
• Able to work with high priority or urgent type requests in an escalated manner to ensure timely resolution of issue
• Ability to maintain poise and professionalism under pressure
  
  

Other Key Requirements

• 100% in office
• No sponsorships or visa holders. No Corp-to-Corp.
  
  

Benefits Of The Network Support Engineer

• Medical Insurance
• Dental Insurance
• Life Insurance
• Short / Long Term Disability
• 401 (k) – Retirement Plan
• Tuition Reimbursement Program
  
  

About Relevante, Inc. – the Recruiting Firm Representing the Client for this Job

Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region. To stay connected with our network, please follow us on LinkedIn https://www.linkedin.com/company/relevante.