We are looking for a talented and experienced individual to join our Digital Strategy & Products team as the Manager of UX and Design. This role would be responsible for managing our design system library as well as work on our mobile apps and web platforms, ensuring an exceptional user experience that reflects our brand strategy and drives customer engagement and conversion.
This individual should be a customer-first advocate, focused on delivering a consistent, seamless, and intuitive user experience across all digital platforms. The candidate will support digital product user research, design, wireframes, prototypes and content management for Papa John’s website, mobile apps, and supporting digital assets.
Duties and Responsibilities
Streamline and enhance a centrally maintained design library to ensure alignment with industry best practices, promote design system adoption, and facilitate efficient design workflows, thereby promoting consistency and scalability across our products and services.
Support Papa John’s overall UX strategy and vision for a world-class web and app experience ensuring that it is tightly aligned with PJI’s brand and product strategy.
Collaborate with cross-functional teams, including Digital Product, Engineering, and Marketing, to understand business goals and user needs, and translate them into effective design solutions.
Conduct user research, usability testing, and competitive analysis to gather insights and identify opportunities for improvement.
Create wireframes, prototypes, and visual designs that align with our brand guidelines and enhance user engagement.
Drive continuous improvement by evaluating and optimizing the user experience based on data, user feedback, and industry trends.
Support the end-to-end design process, from concept development to final implementation, ensuring design consistency and quality.
Provide guidance and mentorship to a team of designers, reviewing their work and providing constructive feedback to ensure high-quality deliverables.
Stay updated on the latest industry trends, best practices, and emerging technologies in UX and design, and bring recommendations for incorporation into our digital experiences.
Collaborate with external agencies as needed to support design initiatives and ensure timely delivery of projects.
Communicate design concepts and rationale effectively to stakeholders, and advocate for user-centered design principles within the organization.
Foster a culture of design thinking, continuous learning and constructive design critique.
Education, Experience & Certifications
9 years’ experience in user experience and design with expert knowledge of e-commerce and mobile design principles, information architecture and user-centered design
Bachelor’s in user experience, design, or related field
Strong portfolio with case studies demonstrating expertise in UX design principles, interaction design, visual design, and usability testing
Functional Skills
Proficiency in design tools such as Figma, Adobe Creative Suite, InVision, or similar
Experience with user research methodologies and usability testing
Strong mentorship skills, with the ability to motivate and inspire a team of designers
Excellent communication and presentation skills, with the ability to effectively articulate design concepts and rationale to stakeholders
Strong attention to detail and ability to work in a fast-paced, deadline-driven environment
Knowledge of front-end development technologies and frameworks is a plus
Our Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED - Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way
Papa Johns is an equal opportunity employer.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design
Industries
Restaurants
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