Manager, Strategic Accounts - Southeastern US/CALA

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Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

The Ritz-Carlton Yacht Collection seeks a Business Development/ Strategic Accounts sales professional ideally based in the MIA/FLL area to manage the southeastern USA and Caribbean/Latin America regions.

Job Summary

The Manager, Strategic Accounts – Southeastern USA / CALA will be responsible for the achievement of sales and performance goals by successfully executing in-market commercial B2B strategy through the development of a geographically based travel agency portfolio in support of commercial objectives. This team member will exemplify the motto of The Ritz-Carlton, representative of a best-in-class, results-oriented, sales professionalism. This is an office-centric/hybrid role based in Fort Lauderdale, Florida.

Essential Functions

• Achieve all sales goals as the in-market brand ambassador for the assigned travel agency regional portfolio.
• Consistently foster and maintain collaborative and proactive communication with Marriott GSO and MILUX peers that drive business and further establish ongoing commitment to corporate objectives.
• Represent the Ritz-Carlton Yacht Collection in various trade shows, conferences, seminars, annual events, ship inspections, and other sales-related functions as appropriate or as requested.
• Collaborate with various departments within the company to create programs that drive sales within their assigned sales region to achieve commercial objectives.
• Communicate and measure goals for the Strategic Account Portfolio; continuously driving growth strategies for accounts to meet and exceed targets.
• Manage a travel agency portfolio ensuring a high level of consultative selling through effective communication, consistent engagement, and tactical negotiation of annual agreements providing recommendations based on overall cost of sale/total value of account analysis.
• Establish revenue targets with appropriate agency partners and consistently review revenue productivity and progress toward achieving assigned targets.
• Conduct educational training (in-person or virtual via webinars) to targeted travel advisors on product awareness and selling.
• Support agency partners in identifying group opportunities to develop and secure affinity and promotional group business.
• Efficiently manage an assigned annual budget provided to support co-operative marketing plans mutually agreed upon and developed in partnership with agencies in the assigned region.
• Upon request, required to provide a detailed annual sales development plan that provides sales territory analysis including requested marketing funds, trade show/conference attendance, anticipated travel & entertainment expenses, sponsorship opportunities, memberships, etc.
• Participate in onboard events as required as well as plan and host familiarization voyages as required.
• Maintain database of travel advisors to communicate offers, news, and information in conjunction with marketing.
• Create and submit required monthly reports or ad-hoc reports promptly as requested.
• Provide win-win service resolution for agency issues.
  
  

Competency

Education: Bachelor’s degree in a related field of study; or any equivalent combination of relevant background and/or sales experience.

Skills & Experience

• Minimum 3-year travel industry preferred or 4 years in a commercial, revenue-generating environment with a client-facing sales or marketing focus
• Luxury hotel/cruise experience is a plus
• Possess outstanding written & verbal communication skills including dynamic public-speaking skills (webinars/presentations)
• Conversational fluency in Spanish is desired but not required
• Results-oriented and strong decision-making skills with the ability to prioritize multiple tasks while meeting company objectives are a must
• Proficient in MS Office applications, including competent skills in PowerPoint, Excel, Word
• Must commit to delivering a high level of customer service across all departments and organizations
• Ability to travel nationally and internationally, hold a valid passport and state driver's license, and maintain a clean driving record
• Ability to work evenings and/or weekends
  
  

Work Environment

• Corporate and virtual office-based with significant travel required
• Full-time subject to scheduled activity including possible evenings and weekends.
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.