Manager, Service Partner Network

The Job

The Manager, Service Partner Network is a critical new position that will develop and lead a team that is responsible for Omnidian's network of field service partnerships. This team is responsible for sourcing, onboarding, and managing these partnership

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you.
  
  
  

Here are some of the things you will do in the capacity of a team manager:

• Team Management: mentor and coach a team of direct reports, define clear goals and KPIs, track progress, and foster professional development
• Internal Service Network Champion: evangelize the role of the Field Service Network across internal stakeholders and represent the Service Partner perspective and experience
• Salesforce Transition Leadership: collaborate with stakeholders to define requirements for the Salesforce platform, lead the development of Salesforce-focused training materials, and ensure a smooth onboarding process for the Service Partner Network
• Omnidian Culture & Values: live our values at Omnidian and continue to foster a culture that thrives on respect, kindness and empathy for others
  
  
  

Here is an outline of some of the things your team will be responsible for:

• Network Development and Expansion: lead the strategic sourcing and evaluation of new Field Service Partners to meet growing service demand
• Onboarding and Training: oversee the onboarding process, including the development of training programs, partner documentation, and ensuring alignment with Omnidian's standards
• Partner Relationship Management: build strong, collaborative partnerships with existing Field Service Partners, addressing their needs, concerns, and fostering mutual growth
• Partner Performance Management: establish KPIs, monitor performance, provide constructive feedback, and implement strategies to ensure partners consistently deliver exceptional service
• Compliance: oversee compliance with quality and safety standards, contractual obligations, and any relevant industry regulations
  
  
  

Who You Are

• You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
• You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and homeowner experience
• You are passionate about working in a culture to empower others and are excited to lead a team within a growing start up
• You have excellent verbal and written communication skills and presentation skills to effectively convey information to team members and business leaders to collaborate across diverse teams and stakeholders
• You have strong analytical and data modeling skills, with a passion for analyzing data and identifying patterns
• You have strong project management skills with the ability to manage multiple projects simultaneously
  
  
  

Experience You’ll Need

• 5+ years of experience in partner/vendor management, relationship building, or a similar client-facing role
• Demonstrated experience managing a team, providing guidance, and promoting accountability
• Proficiency in CRM systems (Zendesk and Salesforce experience highly desirable)
• Experience leveraging business intelligence systems
  
  
  

Experience That's a Plus

• Degree in a business or quantitative field (engineering, economics, mathematics, business administration)
• Familiarity with solar energy systems or technical service environments
  
  
  

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp
  
  
  

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
  
  
  

Midpoint: 98,000

Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus: Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.