Manager, Marketing Process Improvement & Systems

Job Summary

The Marketing Process Improvement and Systems Manager will work in the center of the Harbor Freight Tools long-term growth strategy to develop marketing systems. They will support the project management system and foster process improvement to create a more streamlined, user-centric, and precise environment capable of accommodating 1200-2000 projects annually. They will collaborate with various teams within the organization, including, but not restricted to, Merchandising, Product Development and Packaging, Store Operations, Quality Assurance, Legal, and Compliance.

The Marketing Process Improvement and Systems Manager will play a crucial role at the intersection of systems and processes. They will work closely with Marketing, Merchandising and Process Improvement leadership teams to grasp the strategy, vision, workflow, and business requirements while also crafting solutions to enrich the experiences of end-users and stakeholders. As a subject matter expert in Workfront, they will remain up to date on releases and system capabilities, with a focus on harnessing improvements to boost team efficiency.

The ideal candidate should be highly knowledgeable about Workfront and have experience in different parts of creative and marketing operations. They should be experts in Workfront's Advanced Reporting, Resource Management, and System Administration and have experience in project management, packaging, manufacturing, marketing, and learning and development activities.

Duties and Responsibilities

• Understand all aspects of marketing strategy through the entire customer and project lifecycle
• Work cross-functionally to identify, implement, and execute process improvement initiatives
• Workfront Product Support
• Collaborate with the Manager and Process Improvement team to ensure solutions support longer-term improvement initiatives for Marketing
• Provide user support for questions and troubleshooting and escalate to management as needed within Marketing
• Serve as subject matter expert to optimize user experience and functionality, implement changes, and communicate updates to business as needed
• Actively manage projects within Workfront to ensure deadlines are met and critical projects are executed thoroughly
• Keep aware of any roadblocks that are preventing project completion and escalate as necessary
• Monitor the success of system and process changes post-implementation. Work through any updates required with Marketing, Merchandising and Process Improvement partners
• Implement process improvements, including communication, standard operating procedures and/or work instructions to define product development workflows
• Drive collaboration within the teams and inspire them to think innovatively
• Conduct training with marketing and cross-functional teams to align on updated processes and ensure understanding and execution of improvements
• Balance diverse requirements of various stakeholders and achieve agreement by addressing conflicting concerns and interests
• Additional duties and special projects as assigned by management

Scope (Required)

• Creates policy and resolves problems
• Provide data for decision support
• Provide consultation or expert advice for systems
• Staff supervision and development — yes
• Decision making- yes
• Travel as needed (less than 20%)
• Location— Remote - from anywhere within the continental U.S.

Requirements

Education (Required)

• Bachelors' Degree or Relevant Industry Experience

Skills (Required)

• Fluency in English
• Excellent interpersonal skills including a professional and diplomatic demeanor
• Excellent communication skills including written, verbal, listening, and presentation
• Willingness to ask questions rather than just follow directions is required
• Proficient using standard Microsoft Office (Word, PowerPoint, Excel, Outlook)

Skills (Preferred / Desired)

• Ability to create new and unique ideas and an entrepreneurial spirit
• Passion for learning and development to guide on-boarding of Marketing teams in process improvement
• Proven ability to lead a team of professionals who can interact across all levels and functions of the organization, effectively establishing credibility and influence with stakeholders
• Experience working in a high-growth environment with consistently shifting priorities
• Ability to make decisions quickly based on analysis, experience, wisdom, and judgment
• Work strategically and tactically with fluidity, little direction, and ambiguity
• Strong interpersonal skills. Able to maintain and develop relationships with stakeholders at all levels
• Effective communication skills. Informs and directs appropriately on both verbal and written fronts
• Dedicated to the company's success and willing to commit to necessary hours. This is an opportunity to make a significant impact on the growth of the company

Experience (Required)

• 7+ years in project management, with skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
• 5+ with a project management system (e.g., Workfront)
• Workfront-management experience a plus

Additional Qualifications (behavioral traits, certifications, etc)

You are highly productive, self-motivated, creative, and focused, and have excellent communication skills. You love to learn and embrace rapidly changing technologies. You seek out challenges and take calculated risks when appropriate. You are passionate about creating would class solutions to delight our consumers, customers, and partners.

The anticipated salary range for this position is $103,400– $155,800 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

About Harbor Freight Tools

We’re a family-owned business with over 45 years as a national tool retailer, and with the energy, enthusiasm, and growth potential of a start-up. We are a $7 billion company with over 1,500 stores in 48 states, 27,000+ Associates, and one of the fastest-growing retailers in the country.