L&D Manager

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $4.8 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement
  
  

GENERAL SUMMARY: We are seeking a passionate Learning and Development leader to help take our organization to the next level. As the L&D Manager, you will have the exciting opportunity to manage a high-impact department, develop an engaged team, and architect programs that accelerate employee success. If you are an inspirational team builder with a talent for crafting immersive development experiences, we want you to bring your vision and expertise to our company.

DUTIES And RESPONSIBILITIES

Learning & Development

• Lead the L&D department in executing innovative initiatives aligned with company goals and a compelling career growth vision.
• Create superb leadership, professional skills, and career development programs leveraging interactive formats like e-learning, workshops, coaching.
• Foster a collaborative, high-performing team environment focused on engagement, innovation, and excellence. Mentor and motivate team members.
• Work collaboratively with key stakeholders across the agency to design, develop, implement, and evaluate leadership capability activities including new programs, sustainability strategies, coaching, eLearning, and mentoring.
• Identify new tools to enhance employee capabilities across the organization. Strategically build relationships with third-party resources to roll out innovative and experiential learning models.
• Manage incoming training requests and delegate appropriately to ensure timely and effective fulfillment.
• Drive automation, processes, and experiences to ensure learning initiatives are sustainable and scalable.
• Champion a culture of learning and talent growth through communication campaigns and change management.
• Define measurement targets for strategic priorities and initiatives that support immediate and long-term business objectives. Monitor progress and pivot accordingly to ensure the data reflects growing capability in all areas. Regularly report status to the executive team.
  
  

Career Development & Workforce Planning

• Prepare needs assessments that identify competency and skill gaps and root causes to inform Leadership Development strategies moving forward.
• Provide support on workforce planning efforts and supervisory selection.
• Partner with HR team to address leadership challenges by providing effective coaching to individuals to drive measurable business and organizational improvement.
• Manage and continuously improve the pipeline development strategy and supporting programs to help develop and retain our future generation of leaders.
• Assess, counsel, and recommend team members for participation in internal or external educational and training programs.
• Conduct individual career exploration sessions with employees determining current skillset, current developmental plan (if applicable), and areas of interest.

• Consultation with business unit leaders regarding the creation of career pathing opportunities for members of their teams.
• Implement communication and marketing plans to drive awareness and adoption of enterprise learning. Ensure key audiences are well informed and can easily access resources, so they can learn where, when, and how they want.
• Develop and launch Intranet site that includes information about career management, available resources, and up-to-date and easily accessible information regarding internal job postings and required competencies.
  

Core Competencies

Change Ready Leadership

• Communicates the compelling “why”
• Leads by example and mentors others
• Steps up to lead, doesn't wait for permission; seizes opportunities
• Respects the past and evolves the future
• Shares constructive feedback with others
• Identifies the impact of organizational changes on their team and self
• Knows their employees: how they learn, like to be recognized, and are motivated
  
  

Responsibility

• Advocates for others through training, recognition, and development
• Models accountability with others including admitting when wrong
• Holds others accountable for shared goals and expectations
• Actively checks on team and maintains availability to them
• Encourages transparency and ownership
• Makes educated and timely decisions
• Works to ensure outcomes match expectations
• Actively looks for possible improvements across departments
• Evaluates the need to coach others vs. directing or telling them what to do
  
  

Communication

• Engages in frequent check- ins with employees and encourages them to take the lead
• Encourages team members to surface "bad” news quickly
• Understands the audience and customizes communication to them
  
  

Growth Mindset

• Models and supports change via team and individual meetups and follow-ups
• Questions the status quo, asks the team for input
• Embraces ideas and encourages the team to contribute
• Identifies issues and coaches team toward solutions
  
  

Requirements

• 8-12 years of progressive experience in learning and development roles, with at least 3 years in a managerial capacity
• Proven track record of successfully designing, implementing, and evaluating comprehensive learning and development programs
• Deep understanding of adult learning principles, instructional design methodologies, and learning technologies
• Exceptional project management skills with the ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to use data to drive decision making and measure impact
• Excellent communication, presentation, and interpersonal skills with the ability to engage and influence stakeholders at all levels
• Proactive, self-motivated, and results-oriented with a passion for driving employee development and organizational success
• Experience with learning management systems (LMS), e-learning authoring tools, and virtual learning platforms
• Familiarity with talent management practices, including succession planning, high-potential development, and career pathing
• Bachelor's degree in Human Resources, Organizational Development, Education, or a related field; Master's degree preferred
• Relevant certifications such as CPLP (Certified Professional in Learning and Performance), ATD, or SHRM highly desirable
  
  

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves extensive use of computers, up to eight hours per day. Appropriate visual, dexterity and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.
  
  

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary And Benefits

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers

Zone 1: $86,520.00 - $118,965.00

Zone 2: $78,733.20 - $108,258.15

Zone 3: $72,676.80 - $99,930.60

Zone 4: $69,216.00 - $95,172.00

Equal Employment Opportunity Statement

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.