IT Support Technician

Who We Seek

• Passion Seekers. You genuinely care about the work that you do and its impact on society.
• Self-Starters. You’re a go-getter who isn’t afraid to step up and disrupt the status quo.
• Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges.
• Collaborators. You’re a great contributor to a high performing team that accomplishes great feats for our clients
  
  

Job Duties

• Act as the point of contact for end-user problems and work as the liaison with other technical support units as needed.
• Configure, install, deploy, upgrade, secure, maintain, and support desktops, laptops, tablets, printers, scanners, and other peripheral devices as assigned.
• Conduct analysis, timely resolution, and follow-up to problems, assigned tasks, and requests for project related technical specifications to support continued business computing operations while maintaining a comprehensive log in Remedy.
• Assess, organize, inventory, document, and relocate equipment as required. Update and maintain asset management records for hardware as needed per Remedy requests and project tasks.
• Assist with the support and maintenance of DHS Enterprise systems. This includes but is not limited to configuring, implementing, and maintaining domain controllers, DHCP, DNS, file servers, VMWare VSphere, McAfee, OfficeScan, SailPoint, Printer Logic, Adobe, Webex, Symantec, Microsoft Radius, and Novell Zenworks. Examples of work include but are not limited to managing printers, configuring end-user accounts, modifying system access privileges, and mapping network drives.
• Monitor vulnerability risk alerts from manufacturers (i.e. Microsoft, Symantec, Sun, Novell, etc.) and keep computers, servers, and image patch levels current. Regularly check IT security settings on desktops, laptops, and tablets. This includes virus scans, operating system patches, and software updates.
• Provide onsite IT support at various DHS facilities or other locations (training facilities) statewide to assist in setup, installation, or repair of hardware/software/connectivity issues as instructed by DHS.
• Support and maintain physical access control system (Kratos), configure employee and contractor badge access, and monitor system logs to ensure there is no unauthorized access.
• Draft and manage technical documentation such as policies, procedures, end-user instructions, etc. for review/approval
• Consult with users to discuss hardware and software needs, assess existing hardware and software, and survey sites where hardware and software will be located.
• Analyzes facility readiness for site preparations as needed for installing computer hardware, software, audio/visual, and voice/data wiring according to the project’s installation requirements
• Participates in managing software and hardware inventory and the required inventory documentation including hardware/software licenses, maintenance and renewals, license reconciliation, and associated life-cycle activities. This includes completing equipment sanitization and disposal in accordance with State policies and procedures.
  
  

Education

Bachelor’s degree in a related area or equivalent experience (4 years)

Experience

• Thorough understanding of Local Area Network (LAN), Wide Area Network (WAN), and Wireless Local Area Network (WLAN) technologies.
• 3+ years’ experience planning, integrating, and maintaining software and hardware for LAN’s or WAN’s
• 2+ years hands-on experience installing, configuring, and supporting Windows 10, Microsoft Server 2016, and MacOS operating systems
• 3+ years hands-on experience installing, configuring, and supporting multi-functional printers (HP, Brother, Lexmark), network scanners environments (Fujitsu & Brother), Smartboards (InFocus), tablets (iPad, Samsung Galaxy, Windows Surface)
• 3+ years hands-on experience supporting and troubleshooting LAN and WLAN connectivity
  
  

About Us

Attain Partners is a place for great ideas and the people who have them. As a management, technology, and strategy consulting firm, our professionals provide innovative solutions to revolutionize government, education, health, and nonprofit organizations and positively impact those they serve. We are business analysts, technologists, digital strategists, managers of change, and forward thinkers, with the entrepreneurial drive to shape the future. Our team is present in 35 states and the District of Columbia.

Visit https://attainpartners.com/careers to explore your path forward with Attain Partners.

Attain Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.