IT Support Specialist
Company Description
IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.
Job Description
What does IntegriChain have to offer?
Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.
IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.
Job Description
- This is a hybrid role working out of our Philadelphia and Ambler locations.
- Provide Onsite IT support in the Ambler and Philadelphia Offices
- Build and Provide required technology for new onboarding employees
- Conduct IT Onboarding meetings with new employees
- Reclaim issued technology for departing employees
- Serve as an escalation point for Support desk issues with Dell and Apple hardware.
- Serve as an escalation point for Support desk issues with Windows, MAC OS, Zoom, Okta, Google, and other IT tools
- Manage software licensing deployed on employee issued assets.
- Maintain an up to date laptop Inventory coordinating with People and Culture team to fulfill the needs of the quarterly onboarding pipeline
- Manage relationship with UPS for shipping and receiving of corporate assets
- Accountable for reviewing and approving employee equipment purchases request through the employee portal.
- Ability to work autonomously with minimum supervision maintaining transparency with good written and verbal communication
- Bachelor's degree in Information Technology or related field
- Certifications, MCSA or CompTIA A+
- Extensive experience with laptop builds, both windows and mac, application installation, encryption process, hardware and software troubleshooting.
- Experience maintaining Windows active directory domain/Google/O365
- Experience with JIRA ticketing system
- 1-3 years of experience with Inventory provisioning and Management
- 1-3 Years of experience with Laptop/Desktop networking LAN/WLAN
- Strong Teamwork and communication skills a must
- Strong Troubleshooting and problem solving skills
What does IntegriChain have to offer?
- Mission driven: Work with the purpose of helping to improve patients' lives!
- Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off (PTO), 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Mental Health HRA and Lifestyle Spending Account, Student Loan Reimbursement and much more!
- Robust Learning & Development opportunities including over 700+ development courses free to all employees
Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at IntegriChain by 2x
See who you knowGet notified about new Information Technology Support Specialist jobs in Greater Philadelphia.
Sign in to create job alertSimilar Searches
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub