IT Applications Support Specialist

Job Description

General Function

This position will provide support and maintenance of software applications throughout the District.

Education/Training Experience

• Minimum: 3 to 5 years of directly related experience.
• Preferred: Bachelor's Degree from an accredited college or university and three or more years of directly related experience.
  
  

Knowledge/Skills And Abilities

• Good working knowledge of and experience with enterprise and desktop applications, including MS Office Suite/Office 365, Google Apps for Education, Google Management Console, GoGuardian, LANSchool, Adobe Creative Cloud, AutoCad, Educational applications, Mobile Device Management (MDM), Corel Draw, Asset Tiger or other IT asset management system, SchoolDude, PowerSchool, Raptor, etc.
• Familiarity with multiple operating systems such as Apple, Windows and Chrome.
• Knowledge/experience in managing iPad carts and Chromebook carts.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  
  

Physical/Cognitive Requirements

Regularly required to sit, use hands to finger, handle, or feel objects, tools or controls; communicate verbally and electronically; reach with hand and arms. Frequently required to stand and move throughout the building and/or

Company Description

What Sets Us Apart?

At the core of service delivery is the vision to build a long term relationship with our customers

We partner with clients to tailor services to match their specific technological needs

Our primary source of new customers each year is referrals from satisfied existing customer

Prioritizing and implementation in phases is built into our service delivery model

We provide experienced, people oriented brand of service that allows for creativity and quick action

We have a "Listen and Advise" not " Sell" culture

Strategic business partnership providing speed, agility, flexibility and innovativeness

Extensive experience with all levels of government and Fortune 500 enterprises, including Accenture, CSC, EDS & IBM

Relationships with resources nationwide

Small Business Administration designee of:

Business Development Program

Small Business

Disadvantaged Business

Minority Owned Business

Premise Distribution Cabling

Structured Cabling

Video Surveillance Solutions

Professional Services

Unified Communications Solutions

Core Infrastructure Solutions

Business Productivity Solutions

Service Delivery

Problem Resolution

Help Desk / Call Center Support

Asset Management

Staffing Services

What Sets Us Apart? At the core of service delivery is the vision to build a long term relationship with our customers We partner with clients to tailor services to match their specific technological needs Our primary source of new customers each year is referrals from satisfied existing customer Prioritizing and implementation in phases is built into our service delivery model We provide experienced, people oriented brand of service that allows for creativity and quick action We have a "Listen and Advise" not " Sell" culture Strategic business partnership providing speed, agility, flexibility and innovativeness Extensive experience with all levels of government and Fortune 500 enterprises, including Accenture, CSC, EDS & IBM Relationships with resources nationwide Small Business Administration designee of: Business Development Program Small Business Disadvantaged Business Minority Owned Business Premise Distribution Cabling Structured Cabling Video Surveillance Solutions Professional Services Unified Communications Solutions Core Infrastructure Solutions Business Productivity Solutions Service Delivery Problem Resolution Help Desk / Call Center Support Asset Management Staffing Services