Implementation Specialist

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

At Empower, the Implementation Specialist role is a beacon of innovation and service excellence. Positioned at the heart of our vibrant ecosystem, this role is about inspiring change and forging connections. You are the maestro orchestrating a seamless symphony of service, ensuring that each of our partners experiences a harmonious and empowering journey with Empower.

Your mission is multifaceted: to be a guiding light for our partners, helping them navigate the transformative process with ease and confidence. It's about more than technical know-how; it's about being a visionary, a confidant, and a strategic advisor, customizing solutions that resonate with the unique needs and aspirations of those we serve.

Collaboration is your canvas, and innovation your palette. Working hand-in-hand with both our dedicated team and the broader community of healthcare professionals, you will be instrumental in integrating cutting-edge solutions that drive efficiency, compliance, and excellence. Your proactive approach and keen insight will not only elevate our partners' experiences but also cement Empower's legacy as a trailblazer in healthcare solutions.

Embark on this exhilarating journey with us, where each day presents an opportunity to leave a lasting impact. By joining forces, we will not only fulfill our shared mission of delivering superior, accessible healthcare solutions but also forge a path toward a healthier, more vibrant future for all those we serve.

Duties And Responsibilities

• Forges strong relationships with clinics, organizations, and institutions, serving as their primary point of contact during the implementation process.
• Understands customer needs and objectives, providing tailored solutions and recommendations to optimize their experience.
• Manages multiple implementation projects concurrently, ensuring timely delivery and client satisfaction.
• Develops high-level strategies ensuring seamless processes between Empower and our customers.
• Collaborates with cross-functional teams to ensure the success of the customer onboarding process, addressing client needs and escalating issues when necessary.
• Delivers comprehensive remote training sessions for clients, ensuring their proficiency in utilizing our systems.
• Identifies bottlenecks and inefficiencies within client workflows, implements strategic process improvements to enhance the adoption of Empower products and services.
• Establishes, develops, and maintains strong business relationships with assigned healthcare providers to enhance and retain existing business for our company's products and services.
• Serves as the primary communication liaison between assigned accounts and the company during assigned implementation projects, utilizing internal resources as needed.
• Creates training materials, documentation, and user guides.
• Works with the sales team to ensure all opportunities and other relevant information is updated in the Customer Relationship Management (CRM) system prior to onboarding new clinics.
• Develops and maintains detailed project plans, timelines, and milestones to ensure the successful implementation of solutions.
• Utilizes CRM to report on healthcare provider needs, problems, interests, competitive activities, and potential utilization of our products and services.
• Maintains updated daily communication logs in CRM to track activity and call frequency, ensuring overall goals are met.
• Consistently meets or exceeds minimum KPI standards and expectations, demonstrating a commitment to excellence in performance.
• Performs other duties as required.
  
  

Travel Required

Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the work day and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands or to climb, balance, stoop or kneel. Employee must be able to lift up to 30lb.

Knowledge And Skills

• Proficiency in Microsoft Excel, Word, and CRM platforms
• Excellent attention to detail.
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Experience And Qualifications

• Highschool diploma or equivalent required.
• Pharmacy certification (CPhT)or minimum 2 years' experience in pharmaceutical, tele-medicine, integrative clinical operations.
• Project management experience (Preferred).
• Pharmacy certification (CPhT) preferred.
  
  

Employee Benefits, Health, And Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)
• 401K Dollar-for-Dollar Up to 3%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 3%
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck
  
  

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays
• Critical Illness: Protect your finances from the expenses of a serious health issue
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage
• Legal Services: Access professional legal assistance to address concerns confidently
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit
• Pet Insurance: Care for your furry family members with our pet insurance coverage
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being