Implementation Manager

Overview: 

Seel is building a new category of financial products that enable risk-free online shopping. We created products like Make It Returnable™ and On-Time Delivery Guarantee to help merchants offer risk-free shopping experiences and earn net new revenue. Seel is trusted by 2,000+ merchant customers, from starting DTC brands to multi-billion dollar marketplaces. We’re headquartered in San Francisco and backed tier 1 Fintech investors like Lightspeed Venture Partners and Foundation Capital.

We are seeking an experienced Implementation Project Manager to join this dynamic team. The ideal candidate will have over 7 years of experience in software Implementation within the B2B e-commerce sector, demonstrating a strong track record in project management, client communication, and delivering tailored solutions to meet complex business requirements. We’re looking for a proactive client-facing individual who thrives in a fast-paced startup environment and excels at managing multiple projects simultaneously.

Responsibilities:

• Lead the implementation of the SaaS platform for customers, ensuring timely completion within scope and to high-quality standards. Transition clients seamlessly to long-term highly engaged users.
• Manage complex professional services engagements, defining delivery plans, establishing relationships, and leading overall engagement.
• Collaborate across departments to ensure successful transitions for clients, from contract signing through full activation.
• Provide thought leadership by developing best practices and creative solutions.
• Utilize strong project management skills, ideally with PMP certification.
• Serve as the primary point of contact for customers during implementation, demonstrating excellent written and verbal communication skills.
• Understand complex business requirements and translate them into actionable plans.
• Drive customer adoption, revenue recognition, and satisfaction through proactive engagement.

Requirements:

• 7+ years of experience in SaaS Implementation at a B2B e-commerce company.
• Strong project management experience, ideally PMP certified, with a proven ability to manage multiple complex projects simultaneously.
• Excellent verbal communication skills, with the confidence and gravitas to engage and train enterprise audiences.
• Highly organized and detail-oriented, capable of effectively managing complex implementation projects from initiation to completion.
• Ability to understand and address complex business requirements, delivering custom-tailored solutions to meet client needs.
• Experience working cross-functionally with sales, product, solutions architects, customer success, etc.
• Startup-ready mentality, with a dynamic and highly-motivated approach to work.
• Proven track record in customer adoption, revenue recognition, and merchant satisfaction.
• Outstanding level of motivation and drive, consistently surpassing goals and expectations.
• Medium-level knowledge and understanding of APIs.