Human Resources Business Partner

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/

We are seeking an experienced and dynamic HR Business Partner to join our team. As an HR Business Partner at Cyara, you will play a pivotal role in driving the strategic direction of our organization by aligning HR initiatives with business objectives. You will serve as a trusted advisor to senior leaders and department heads, providing strategic HR guidance and support to optimize employee engagement, performance management, and organizational development efforts.

Let's talk about the role and responsibilities:

• Collaborate with senior leadership to develop and implement HR strategies that support the achievement of business objectives.
• Serve as a strategic partner and trusted advisor to department heads, providing guidance on HR policies, procedures, and best practices.
• Provide coaching and support to managers on employee relations issues, conflict resolution, and performance improvement.
• Build relationships with executive business leaders to offer thought leadership on organizational and people-related strategy and execution.
• Act as a change agent as the business continues to reshape itself with the goal of providing a world-class customer and employee experience.
• Lead complex, data driven initiatives where the impact is significant in supporting the client's needs. Initiatives include employee retention, talent assessment, succession planning, organizational design, and leadership development.
• Partner with the HR team to develop and implement training and development programs that support employee growth and skill development.
• Collaborate with cross-functional teams to identify and address organizational development needs and drive continuous improvement initiatives.
• Stay informed about industry trends and best practices in HR andleverage this knowledge to drive innovation and improvement within the organization.

Let’s talk about your skills/expertise:

• 7+ years of experience in HR, with at least 2 years in a strategic HR business partner role.
• Demonstrated experience partnering with senior leaders to drive HR initiatives and support business objectives.
• Strong knowledge of HR best practices, employment law, and regulatory compliance.
• Excellent interpersonal skills, with the ability to build relationships at all levels of the organization.
• Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Strategic thinker with a proactive approach to problem-solving and decision-making.
• Outstanding written and verbal communication skills; must be an articulate and persuasive communicator.
• Excellent interpersonal, group, process, and influence skills.
• SHRM-CP or SHRM-SCP certification preferred.

Personal Traits & Values:

• Operate with the highest degrees of integrity and professionalism.
• Strategic thinker with the ability to translate business goals into actionable HR strategies.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Highly motivated, self-starter, goal-oriented and innovative.
• Passionate about diversity, equity, and inclusion and always looking for ways to make people feel heard.
• Energized by working in a fast-paced environment, quickly able to adapt to change, and thrive in a complex and highly collaborative atmosphere in which ambiguity is constant.
• Embrace constructive conversations — you’re comfortable giving and receiving feedback to help team members go beyond their full potential.

$100,000 - $130,000 a year

Individual pay is determined by skills, qualifications, experience, and location.

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity