Help Desk Technician

The Select Group United States

1 month ago

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Tier 1 DESKTOP SUPPORT TECHNICIAN | REMOTE | 8am - 5PM EST Shift

The Select Group is looking for a talented Desktop Support technician to join one of our top clients. This position will be 100% Remote. The Ideal Candidate would have around 2-3 years experience of remote IT Support.

MUST HAVE REQUIREMENTS:

Windows 10 Administrative Experience
Ticket Queue Experience (ServiceNow, Spiceworks, ect...)
Experience in Active Directory (Account Creation, PW resets, Onboarding & offboarding)
Experience troubleshooting the office 365 suite
Experience Issuing Microsoft Licenses
Experience creating identities in Office 365

PLUS SKILLS:

Experience using SolarWinds
Email tracing & Distributions list experience
Azure Administrative Experience

RESPONSIBILITIES:

Provide remote IT support (through phone and email)
Troubleshoot any IT issues that arise
Complete initial triage, and escalate if needed
Work cross functionally with Escalation & other teams.

Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Information Services

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