Global Content Program Manager, Seller University

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Description

Help global businesses large and small discover and realize the benefits of selling on Amazon. If educating small, medium, and large businesses from around the world as they begin their journey to sell on Amazon each year excites you, we want to talk with you. This position is for an Global Roadmap Program Manager for the Seller University Learning and Development (L&D) team.

Key job responsibilities

In this role, you'll work with our global partner teams and our central content creation team, and create customer-focused content plans for Seller University content across worldwide stores. You'll define and drive global content strategies that meet sellers' needs and help them start and grow their business. You'll implement mechanisms and workflows that ensure that available content remains fresh, and gets updated as seller programs and tools evolve and change.

You'll partner with Content Creation, Program and Product Management, Marketing, Account Management, Customer Service and Risk teams to launch seller initiatives and programs in other global regions, always ensuring accuracy and relevancy worldwide sellers.

Key job responsibilities

Create content roadmaps that reflect the larger content strategy and educate sellers on key selling tools and programs across global stores.

Work with product subject matter experts and vendors to adapt content assets for global stores

Set up content maintenance mechanisms that ensure that content updates are implemented on a global level across all relevant stores.

Develop and maintain partnerships with internal teams and stakeholders to create best practices for efficient global content scaling.

Review global store metrics and identify opportunities to adjust content roadmaps and the larger global content strategy.

About The Team

Amazon Seller University's mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. We are a team of product, learning design, program, analytics, and tech professionals who work collaboratively to innovate for and educate sellers.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 4+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience implementing repeatable processes and driving automation or standardization
• Experience in defining, developing, and executing on ambitious content roadmaps.
  
  

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience in localization or global scaling of programs and initiatives; knowledge of a second language encouraged.
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.