General Manager - East Nashville

Frothy Monkey is an independently owned all day cafe, specialty coffee roaster, and wholesale bakery with cafes in Nashville, Franklin, Knoxville and Chattanooga, Tennessee and Birmingham Alabama. Our Homewood location is set to open soon! Frothy serves breakfast, brunch every day until 5 pm (including Sundays), lunch, and dinner. Beverage offerings include coffee, as well as craft beer, wine + cocktails. Food and drinks are made from scratch using original recipes and thoughtfully sourced ingredients from regional farmers and producers whenever possible.

Frothy began as a coffeehouse in a cozy bungalow in Nashville’s 12South neighborhood in 2004 and their approachable menu and hospitality have made it a favorite gathering spot for neighbors and travelers alike.

Learn more about us at

General Purpose of this position

• Ensure the restaurant always reflects the. Plan and direct all restaurant operations. Maintain high standards of food, service, health, and safety in a fast-paced, high volume environment
• Ensure efficient and profitable business performance and optimize the utilization of staff and resources. Manage and train staff in a positive way while ensuring hospitality is a key point of service
  
  

Main Job Tasks and Responsibilities

(Hospitality, Staffing, Organizational & Administrative, Operations)

Hospitality

• advise customers on food and beverage choices
• interact with customers to ensure all inquiries and complaints are handled promptly
• identify regulars and maintain relationships
• display hospitable behaviors and coach staff on how to do the same
• identify and interact in community events and groups that present opportunities for the restaurant
• anticipate situations that could adversely affect a customer and remedy
• seek out feedback from customers and apply feedback as necessary
• display sincerity when communicating with customers
  
  

Staffing

• assess staffing requirements and recruit staff when needed
• train and coach staff
• set operating goals and objectives
• manage staff performance in accordance with established standards and procedures
• monitor/adjust staff schedules (anticipate special events, parties, holidays)
• ensure staff know and adhere to established core values
• treat employees well, show appreciation and gratitude when possible
• display objectivity when dealing with staff issues
  
  

Organizational & Administrative

• plan and monitor restaurant sales and revenue
• set and monitor budgets
• analyze budget variances and take corrective actions
• establish and implement financial controls
• prepare and analyze management reports
• analyze food and beverage costs
• total restaurant receipts and reconcile with sales
• ensure cash management procedures are completed accurately
• check and order supplies of non-food items
• maintain business records
• maintain employee records
• keep records of health and safety practices
  
  

Operations

• prepare and implement standard operating procedures
• coordinate restaurant operations during each shift
• monitor adherence to health, safety and hygiene standards in kitchen and restaurant
• ensure compliance with restaurant security procedures
• ensure alcohol regulations are adhered to
• oversee preparation of food and beverage items
• ensure adherence to set recipes
• ensure quality of food and beverage presentation
• observe size of food portions and preparation quantities to minimize waste
• schedule food and beverage deliveries
• check quality of deliveries and documentation
• ensure correct storage of supplies
• arrange for maintenance and repairs of equipment and services
• identify and estimate food and beverage supply requirements and place orders with suppliers
• determine and execute operating improvements
• supervise marketing and promotional activities
  
  

{Knowledge and Experience}

• previous experience in food and beverage management
• in-depth working knowledge of alcoholic and non-alcoholic beverages
• in-depth working knowledge of food preparation and presentation
• experience in staff management and development
• knowledge of basic accounting principles and practices
• experience in analyzing financial data
• knowledge of planning and forecasting
• track record of managing inventory and cost control
• knowledge of administrative procedures
• able to use relevant computer applications (Microsoft Office)
  
  

{Key Competencies}

decision-making | judgment | problem analysis and problem-solving | planning and organizing | resource management | communication | hospitality-focused | quality-oriented | teamwork | adaptability | flexibility | high energy level | stress tolerance | work ethic | empathy | self awareness | intelligence | the desire to learn

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