Currently, we are looking for a top-performing Hotel Guest Service Agent and Front Desk Agent or Front Desk Clerk.
Residence Inn O'Fallon hotel is searching for a motivated Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the first person to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!
Residence Inn St. Louis-O'Fallon hotel is located in the Metro Area of St. Louis, off Highway 64/40 at Highway K. Find us in the heart of O'Fallon, the epicenter of shopping, dining, and nightlife. We are within walking distance of Citi, Allianz, Chubb, and Progress West Hospital, conveniently located near General Motors, MasterCard International, Verizon, APC/Schneider Electric, Missouri Research Park, NISC, RGA, National Equestrian Center, and Defiance wineries.
SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
Vacation/ Personal days and holiday pay
Access Perks
Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
Brand Travel Discounts for Travel and Food & Beverage
Online Training Courses
Referral Program and Bonus
Direct Deposit
Employee Assistance Program
Associate of the Month/Associate of the Year/Service Awards
Full-Time Associates:
Medical, Dental, Vision
Free Basic Life and basic Accidental Insurance
Voluntary Life Insurance Products for Self, Spouse, and Dependents
Day Care Flex Spending account
Flexible Health Care Spending Account
Wellness Program- For those who have Medical on our Anthem plan
401K with a Company match!
Jury Duty Leave
Bereavement Leave
Some Key Areas of Responsibility for the Hotel Guest Service Agent, Front Desk Clerk Front Office Agent include:
Welcome all guests and confirm bookings upon their arrival
Act as a point of contact for guests who require help or information and attend to their wants and needs
Arrange activities, excursions, and transportation for hotel guests per their request
Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
Answer any issues or complaints made by guests and come up with solutions quickly
Requirements for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:
High school diploma, GED, or equivalent
One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Knowledge of the local area to make recommendations for a variety of services
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
Working knowledge of Microsoft Office and reservation management systems
Applicants must be able to work weekends & holidays.
As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
EOE/Drug-Free Workplace.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Food and Beverage Services, Travel Arrangements, and Hospitality
Referrals increase your chances of interviewing at Commonwealth Hotels by 2x
