Founding Onboarding and Sales Engineer

About FURTHER

FURTHER is the leading AI-powered customer acquisition platform for senior care and healthcare organizations. Our digital experience platform and sales automation solutions make it easier for consumers to buy and easier for sales teams to sell, increasing conversion rates and driving incremental revenue for our clients. FURTHER is the only data platform in the industry that connects first-party marketing and sales data, making it easier for client marketing teams to be data-driven. FURTHER works with over 4,500 care communities and delivered $1.5B of revenue to our customers in 2023.

The Role

FURTHER is looking for our first Onboarding and Sales Engineer. As the pioneer in this role, you'll be key in getting new customers started with our technology. Your role will be pivotal in customer interactions, offering trusted advice and technical expertise before and after sales. What sets FURTHER's process apart is that onboarding happens as a pre-sales activity, which is different from the typical post-sales onboarding. Your duties will involve understanding each customer's unique needs, crafting tailored solutions, and guiding them through the onboarding and implementation process. This role requires technical proficiency, project management skills, and a customer-centric approach to ensure successful outcomes and foster enduring relationships. You'll serve as a technical expert and dependable advisor to our sales team during the pre-sales stage. Your technical acumen will be essential in identifying customer challenges, suggesting tailored solutions, and demonstrating FURTHER's software capabilities.

What You’ll Own

Customer Onboarding and Implementations:

• You will be fully responsible and accountable for our onboarding program. This includes defining and managing the process, tracking business-level performance metrics, and continuously innovating to enhance end-to-end onboarding speed and prospect sales conversion.
• Own the end-to-end onboarding process for new customers, from project kick-off to successful deployment and handover to support teams.
• Develop and execute detailed implementation plans, including project timelines, resource allocation, and milestone tracking, to ensure timely and efficient delivery.
• Coordinate with cross-functional teams, including sales, customer success, and technical support, to facilitate smooth transitions and resolve any issues or escalations.
• Provide hands-on technical support and guidance to customers during the implementation phase, troubleshooting issues and addressing configuration challenges as needed.
• Design and lead a successful product trial experience that results in a platform subscription purchase.
  
  

Technical Solutions Engineering:

• Build strong relationships with key stakeholders, including customers, partners, and internal teams, to drive collaboration and alignment throughout the customer journey.
• Collaborate with sales teams to understand customer requirements and develop comprehensive solutions that address their business challenges.
• Conduct product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value and capabilities of our solutions.
• Act as a subject matter expert on our products, providing guidance and recommendations to customers on optimal configurations and integration options.
• Work closely with product management and engineering teams to advocate for customer needs and contribute to product enhancements and roadmap prioritization.
  
  

What You’ll Bring

• At least 7+ years of experience in technical sales engineering, solutions architecture, or customer-facing implementation roles.
• Prior experience implementing B2B SaaS software for customer sizes ranging from small-medium businesses to enterprise level.
• Experience leading pre-sales product trials contributing to a high win-rate conversion.
• Strong technical proficiency with experience in software development, cloud computing, API integrations, and system architecture.
• Excellent project management skills, with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Exceptional communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences effectively.
• Customer-centric mindset, with a passion for delivering exceptional customer experiences and driving long-term value.
• Collaborative attitude, with the ability to work cross-functionally and build relationships with internal and external stakeholders.
• Results-oriented mindset, with a track record of driving successful outcomes and exceeding customer expectations.
• Ability to make quick and strategic decisions taking into account both high-level, business priorities as well as tactical, day-to-day operational needs.
• You don’t have to be proficient at coding, but you will need to have some experience with HTML. CSS, Rust APIs, Zapier and basic scripting
  
  

Bonus Points

• Experience with HubSpot
• Experience servicing a vertical-specific product
• Experience working in an early stage (seed, Series A) software startup
• Familiarity with Senior Living, Healthcare, or Real Estate industries.
• Experience working in a fully remote work environment.
  
  

Compensation Band

Our openings span more than one career level. The starting salary for this role is between $150,000 and $ 180,000 USD and a variable component up to $200K OTE. The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, and market demands.

Equal Opportunity Employer

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.