The Financial Aid Counselor is responsible for advising and counseling full and part-time undergraduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to student accounts. The Financial Aid Counselor role is a hybrid position after an initial on-boarding period. Standard work hours are 8:30am to 4:30pm Monday through Friday with some weekend/evening hours as needed.
Responsibilities
Review federal and institutional student aid applications
Perform federal verification and review files to determine student need based aid eligibility
Utilize professional judgement and review and evaluate appeal requests
Counsel and advise undergraduate students and families on eligibility and financing options
Make adjustments to financial aid based on changes in student eligibility
Qualifications
Bachelor’s degree preferred or relevant experience
Experience in student personnel administration, preferably in financial aid or student accounts
Strong Customer Service skills
Strong communication, interpersonal and organizational skills
Ability to communicate well by telephone and email, in addition to face-to-face interactions
Strong analytical, decision-making, and problem solving skills
Position Type
Enrollment
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Higher Education
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