Ecommerce Coordinator

The Opportunity:

We are looking for an ecommerce coordinator to support the growth of the brand .com channel in North America by supporting the Ecommerce Director and liaise with other US revenue drivers and the Global office. In this role, the ideal candidate will maintain the standard of excellence in the operations of the website and subsequent revenue-driving initiatives.

What you’ll get to do:

BYREDO.COM Management:

• Assist in the day-to-day running of the North America (US + Canada) e-commerce business and logistics to achieve online DTC growth.
• Responsible for updating site content to align with Global initiatives as well as US market focuses and merchandising product for conversion optimization, cross-sell, upsell.
• Assist in managing shared inventory and ensuring reservation levels reflect the needs of the business across sellable and non-sellable goods.
• Play key role in relationship with warehouse, ensuring luxury-level experience across shipment, delivery, presentation and unboxing.
• Liaise with global team to complete QA across email sends, site development updates, new feature rollouts or site upgrades.
• Support and coordinate local digital campaigns such as on-site initiatives, marketing, SEM and social media campaigns and strategies to increase site traffic, revenue, and new customer acquisition.
• Support customer service team with any website, product, order or warehouse questions.
• Regular and ongoing review of PDPs and product backend for customer-facing and technical accuracy

E-Retail:

• Liaise with Paris team and US team on providing all assets needed for e-retail, whether new launches or improving existing pages and products.
• Work closely with Assistant Marketing Manager and Sales field team on omnichannel sampling initiatives, digital co-op flights and digital partnerships.
• Maintain awareness of new ecommerce trends and technologies to keep brand at the forefront of new evolutions in the digital commerce and luxury beauty space.

Reporting:

• Assist with department KPI and SLA on weekly, monthly basis.
• Work with Global team to complete PCA reports across all campaigns and launches.
• Support Ecommerce Director with ad hoc reporting needs.

We would love to meet you if you have:

• Ecommerce and digital marketing
• 1-2 yrs experience in Ecomm required, 1 year customer Service preferred
• Magento experience required; ZenDesk and SAP experience preferred
• Bachelor’s degree
• Beauty/Luxury Industry experience
• Acute understanding of online eco-system and key pillars of digital marketing
• Stakeholder communication across all channels
• Analytical and highly organized
• Meticulous attention to detail, time management
• Business acumen
• MS Office Platforms (Excel, PPT, Word)

Compensation:

As required by the New York City salary transparency law, effective November 2022, the expected base salary for this position is between $65,000- $70,000 annually. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure.

EEOC:

Byredo is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Byredo, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

ABOUT BYREDO

"Beauty can be many things to many people. Our job is to inspire people to be themselves." Ben Gorham, Founder of Byredo.

The European luxury brand BYREDO was founded in Stockholm in 2006, with an ambition to translate memories and emotions into products and experiences.

BYREDO creates and develops a range of products such as fragrance and make-up but also ByProduct, the brand category for any non-beauty projects.

BYREDO is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe.

BYREDO is sold in more than 40 countries in a very high-end exclusive network worldwide, with a growing presence online and a strong focus on Ecommerce activities.

We believe that through creativity, we’re able to develop timeless products, both meaningful and inspirational, to people and their lives.

We believe that only great people can design & bring those beautiful projects to life.

We believe on talents vs profiles, on experience vs education, on diversity vs boundaries.

We believe that only powerful teams can lead together the growth of the company, and therefore, we are highly committed to our people.

At BYREDO we come as we are, with the intention to learn from each other and go beyond business objectives