Director of User Experience, Technology Infrastructure

Description

Company: Oak Street Health

Title: Director of User Experience, Technology Infrastructure

Location: Chicago, Remote

Role Description

Oak Street Health seeks a visionary, hands-on Director of User Experience to lead our end-user technology stack and enhance the end-user experience. As a leader, you'll be crucial in shaping the end-user strategy, efficiently utilizing the workstations and tools, and ensuring they meet the highest usability and design standards.

Map the end-to-end Oak Street Health end-user journey and identify pain points and opportunities to optimize and reduce friction, employ best practices, and create new experiences that delight our end users.

Core Responsibilities

Initial focus

• Develop a deep understanding of our users and apply this empathy in a compelling and cohesive overarching User Experience strategy
• Set clear and inspiring User Experience goals, metrics, and KPIs to measure the success of our end-user products and make tough investment trade-offs about where to push for an excellent experience and ensure sufficiency
• Foster a culture of performance and continuous improvement
• Ensure all design work aligns with our company design strategy, industry best practices, accessibility standards, and user feedback

Ongoing responsibilities

• Influence change and business decisions through partnerships with others and using collaborative design, service design, informal and formal testing, and rapid prototyping
• Work with technology managers and architects to develop realistic end-user product plans that properly prioritize, scope, and plan for end-user design and testing at all phases of the product development lifecycle
• Understand market needs and vision with technology managers, IT, and various business functions; work with teams to quickly translate that vision into workflows, interactions, and designs for development and creativity.
• Participate in and lead team discussions relative to current user experience projects. Feel comfortable independently working on design sprints, requirements definition sessions, design thinking workshops and accurately scoping and designing work
• Work directly with users to understand business and technical needs, goals, work processes, and outcomes
• Other duties as assigned
  
  

What are we looking for?

• Bachelor’s Degree; or equivalent work experience
• Advanced degree preferred
• A minimum of 10 years of professional experience in user experience design
• A minimum of 5 years of professional experience in people management
• Proven ability to identify new project opportunities based on design thinking principles and prior outcomes
• Proven experience as an end-user computing leader or similar leadership roles in the HealthCare, Technology, Retail, or similar industries
• Strong understanding of user-centered principles and methodologies
• Excellent leadership, team management, collaboration, and communication skills
• End-user/customer-centric mindset, applying research and data-driven approach to create intuitive, easy-to-use, and practical solutions
• Experience working in an Agile development environment
• Entrepreneurial, hands-on, and results-driven mindset
• US work authorization
• Someone who embodies being Oaky
  
  

What does being Oaky look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined
  
  

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
  
  

Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health