Director of Operations

LOCATION

Remote in TX, IL, IN, NY, NJ, DC, MD, or VA with up to 20% travel. Option to be in-person or hybrid from DC office.

SCOPE AND RESPONSIBILITIES

MCCA seeks a Director of Operations to join our team. The Director of Operations develops and implements systems to support the overall partnership strategy to generate awareness, engagement, and growth for our organization.

This role reports into the Vice President of Growth & Strategy.

Data Analytics:

• Leverage internal and external analytics, partnership data, fundraising trends, and benchmarks to develop strategic goals and plans for revenue growth, increased retention rates, and engagement objectives.
• Track and maintain partner participation and engagement statistics by creating reports that clearly illustrate member, partner, and prospect involvement in MCCA.
• Work intimately with the Finance team to ensure that renewals and prospects are tracked and brought through the pipeline.
• Lead and manage a team, fostering a collaborative and high-performance work culture.

Communications & Marketing:

• Work in partnership with the Director of Partnerships and Engagement and Director of Programs to build program marketing communications for email and social media campaigns.
• Develop marketing campaigns to attract new customers; create and execute retention campaigns.

Partner Relationship Management and Workflow Optimization:

• In partnership with the Director of Partnerships and Engagement, build workflows to streamline the partner journey – from prospecting to offboarding.
• Manage the Salesforce database to ensure the accuracy of partner records and reports while maintaining overall data integrity.
• Ensure MCCA’s Salesforce database provides an effective funnel to new partnerships.
• Cross-collaborate across functional areas to improve the customer experience.

Perform other job-related duties as requested.

KEY SELECTION CRITERIA

Candidates will need to demonstrate (essential capabilities, ordered by importance):

• Executional excellence: You have organizational skills, meticulous attention to detail, high sense of responsibility, and generalist skill set to take on a wide range of high priority tasks. You are dependable and deliver quality work.
• Executive-level communication skills: Your written and verbal communication is compelling and precise. You can quickly take complex concepts and communicate them briefly, simply, and persuasively. You’ve demonstrated the ability to communicate at executive or board levels of large companies or organizations.
• Structured problem solving: Strategic thinking, in particular the ability to break complex problems down into component parts. The ability to lead on and enjoy both strategic and tactical work is key.
• Analytical capability: You’re confident creating, scrutinizing, and improving everything from revenue models to pivot tables. You’ve repeatedly done the work to make sure complex business reporting data is accurate, but you’re also able to cut out the noise by identifying the 2 or 3 most salient data points to inform decision making.
• Mission and values alignment: You actively contribute to causes or communities that you care about in meaningful ways.

Additional capabilities we’ll consider (bonus capabilities, demonstrating strong skills/experience in at least 1-2 of these will help the best candidates stand out):

• Emotional intelligence and ability to establish strong and trusting relationships with colleagues.
• Designing or leading organizational change management around new goals, priorities, team changes, or projects.
• High initiative, self-starting capabilities; the demonstrated ability to identify and seize opportunities for impact in uncertain contexts.
• Fundraising: you’ve led or participated in fundraising processes.
• Facilitation skills: you design thoughtful meeting processes/agendas and are skilled at chairing or facilitating meetings or sessions that make progress on high-stakes discussions with senior stakeholders.
• Deep experience and familiarity operating within nonprofit companies or functions, in particular those organizations that are shifting its business model. This might manifest in strong agile project management skills, ease collaborating and influencing across functions, and a strong perspective on what a high performing nonprofit company looks like.

WHAT’S ATTRACTIVE TO THE RIGHT CANDIDATE?

• The Director of Operations will be joining MCCA at a key inflection point in its development. The organization operates in a nimble and entrepreneurial fashion similar to the dynamic environment normally associated with high growth startup organizations.
• MCCA has a strong staff who are dependable, passionate about their mission, welcoming, and willing to work together. At MCCA, you will have the resources you need to succeed.
• Their culture encourages a healthy work/life balance. You will be able to leave work at work and will not be required to be “on-call” once you leave the office.
• This role will broaden your horizons. Working at MCCA will give you the opportunity to interact with elite partners of law firms and general counsel of Fortune 500 companies.
• MCCA offers a competitive salary and benefits to include medical and dental insurance, transportation allowance, 15 days paid vacation, holidays, short-term and long-term insurance, and more.

APPLY

• Interested applicants should submit a cover letter and resume to [email protected] with subject line: Interest in Director of Operations Position. No calls please.
• We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply.