Working to make healthcare easier to access and navigate.
Company Description:
HealthHelper is an innovative technology-enabled services company dedicated to enhancing patient care. By partnering with primary care practices, HealthHelper assists in managing patient panels and closing care gaps, such as breast and colon cancer screenings, diabetes management, and annual visits. Our people and technology platform actually close the gaps for the practice – relieving the burden on overworked practice staff by reaching out to patients in a manner that is informed, convenient, efficient, and user-friendly, helping them navigate their healthcare recommendations effectively.
Opportunity:
Join our mission-driven startup team dedicated to facilitating access to care services, closing healthcare gaps, and addressing health inequities in primary care practice patients. We offer an exciting opportunity to make a significant impact in a growing company focused on creating a healthier and much better-served community.
Position Title:
Director, Operations
Reports To:
Chief Executive Officer
Location:
Primarily Remote (Work from Home)
<25% travel
New England preferred
Position Summary:
The Director of Operations at HealthHelper is a key role responsible for interfacing with our clients and our care coordination teams to ensure the delivery of high-value and efficient services. This role oversees the management of our team of Care Outreach Coordinators and maintains productive relationships with client accounts to help prioritize initiatives. In addition, this role plays an integral part in helping HealthHelper improve its services, and technology platform, and develop new product offerings.
Key Responsibilities:
Oversee customer relationships with the support of the CEO and CPO.
Monitor and drive performance against targets.
Enhance productivity/effectiveness of Care Outreach Coordinators.
Collaborate with Lead Coordinators for the monthly and quarterly review of client-facing partnership performance reports.
Co-develop and manage the monthly and annual calendar of activities with the Lead Coordinator.
Hire, train, and retain Care Outreach Coordinators.
Assist implementations with new clients
Analyze operational data to optimize workflows, and identify automation opportunities with the product team.
Collaborate with the product team to develop new campaigns and innovative products/offerings.
Qualifications:
Bachelor’s degree
At least 5 years of experience in population health and quality work.
At least 3 years of experience managing service teams.
At least 3 years of experience in primary care setting.
Proven track record in customer success management.
Key Skills / Characteristics:
Highly organized and analytical with workflows.
Proficient at documenting workflows and best practices.
Excellent communication and interpersonal skills.
Versatile and adaptable, capable of performing a broad range of tasks ("broad athlete").
Comfortable organizing and manipulating data in Google Sheets/Excel.
Deep knowledge and experience in population health.
Clinical knowledge is a major plus!
Employment type
Full-time
Referrals increase your chances of interviewing at HealthHelper by 2x
