Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Guest Services and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of guest services, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!
Key Responsibilities:
Develop and implement strategies to enhance guest satisfaction and loyalty
Lead and inspire a team of guest services professionals, providing guidance and support
Establish and maintain effective communication channels with other departments
Monitor guest feedback and take proactive measures to address concerns
Collaborate with the sales and marketing team to promote guest services offerings
Implement training programs to continuously improve service standards
Ensure efficient operations of front desk, concierge, and guest relations functions
Stay updated with industry trends and best practices to drive innovation
Join our team as the Director of Guest Services and shape the guest experience at our property. Apply now to unleash your leadership potential and contribute to our commitment to excellence in hospitality.
Bachelor's degree in hospitality management or a related field or equivalent experience
Proven experience in a guest services leadership role within the hospitality industry
Exceptional leadership and team management skills
Strong customer focus and a genuine passion for providing outstanding service
Excellent communication, negotiation, and problem-solving abilities
Ability to analyze data and make informed decisions
Proficiency in hotel management systems and guest service software
Availability to work flexible hours, including evenings and weekends
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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