Director of Compliance

About DigniFi:

DigniFi is a mission-driven company whose Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.

Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride!

About the Role:

DigniFi is seeking a highly skilled and experienced Compliance Director with expertise in Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Escalated Complaint Management, and Issue Management. The ideal candidate will be responsible for ensuring that our organization complies with regulatory requirements related to AML/BSA, effectively manages compliance issues and manages the complaint management lifecycle. This role requires strong analytical, communication, critical thinking and leadership skills to drive important compliance initiatives and maintain a culture of compliance within the organization.

What You Will Do

AML/BSA Compliance:

• Develop, implement, and maintain AML/BSA compliance programs and policies in accordance with regulatory requirements.
• Conduct risk assessments and compliance reviews to identify potential AML/BSA risks and develop mitigation strategies.
• Monitor and analyze transactions and customer activities for suspicious behavior and potential money laundering activities.
• Ensure timely and accurate reporting of suspicious activities to regulatory authorities as required.
• Conduct regular compliance monitoring and testing activities to assess the effectiveness of AML/BSA controls and processes.
• Prepare and submit regulatory reports related to AML/BSA compliance in a timely and accurate manner.
• Serve as the primary point of contact for regulatory inquiries and examinations related to AML/BSA compliance.
• Stay updated on AML/BSA laws, regulations, and industry best practices to ensure ongoing compliance.

Escalated Complaint Management

• Receive, investigate, and resolve customer complaints in a timely and efficient manner.
• Ensure complaints are handled according to regulatory guidelines and internal policies.
• Maintain accurate records of complaints and resolutions for reporting and analysis.
• Conduct root cause analysis of complaints to identify underlying issues.
• Implement corrective actions and preventive measures to address recurring complaints.
• Work with relevant departments to improve processes and prevent future complaints.

Issue Management:

• Develop and implement a robust issue management framework to track, escalate, and remediate compliance issues effectively.
• Investigate compliance issues, including root cause analysis and corrective action planning.
• Collaborate with internal stakeholders to resolve compliance issues in a timely and efficient manner.
• Develop and maintain comprehensive issue management reports and metrics for management and regulatory reporting.

Who You Are:

• Bachelor's degree in business, finance, law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE, CRCM) preferred.
• Minimum of 5 years of experience in AML/BSA compliance management within the financial services industry.
• Experience working in a fast-paced FinTech environment and familiar with FinTech/Bank partnership model.
• Strong knowledge of AML/BSA laws, regulations, and regulatory expectations (e.g., FinCEN, OFAC, FATF).
• Proven experience in issue management, including investigation, remediation, and reporting.
• Excellent analytical skills with the ability to identify compliance risks and develop effective mitigation strategies.
• Strong communication and interpersonal skills with the ability to collaborate and influence stakeholders at all levels.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

Why You’ll Love Working at DigniFi:

• High-growth opportunity with terrific upside potential.
• Founded to provide aid to people when they unexpectedly need help...responsible, respectful, and transparent access to a better financial future for our customers.
• Excellence-driven organization that values work/life balance.
• We’re a tight-knit team that values collaboration and genuinely loves working together.
• Ultimate workplace flexibility.

What’s In It for You:

• Flexible PTO
• 11 Paid Holidays
• 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Paid Parental Leave
• Matching 401k
• 100% Remote Work

Where You Will Work:

This position is remote.

Salary:

The base salary range for this position is $120,000 - $140,000 a year. DigniFi salary ranges are determined by role, level, and location. The salary range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Please note, the base pay offered may vary within the range depending on a wide array of factors including but not limited to work location, job-related knowledge/skills, relevant education/training, and level of experience. Please note that the compensation details listed in postings reflect the base salary only, and do not include bonuses or benefits.

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi. We value a diverse workforce: people of color, women, and LGBTQIA+ individuals are strongly encouraged to apply.

DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.