Director, Market Research

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Real Chemistry is looking for a Director, Market Research join our growing team!

The Director, Integrated Intelligence, Marketing Research role is primarily responsible for leading a range of primary market research and integrated analytics projects.This individual will work within the market research team and to be a project owner, responsible for ensuring the effective implementation of market research projects that deliver clear and compelling outcomes that meet or surpass the client’s objectives.

The successful candidate must collaborate effectively with other team members, have the ability to build and maintain client relationships, and consistently demonstrate analytical and interpretive skills with proficiency in uncovering insights from data.A minimum of 8 years of experience in the primary market research setting preferred.

This role can be remote in the US or in any of our US offices, including New York City, Boston, Chicago, or Philadelphia.

What You’ll Do

Lead and Execute Comprehensive Market Research Projects: Take full ownership of projects from inception through to completion, including project design, questionnaire development, fieldwork, analysis, interpretation, and presentation. Ensure all aspects are aligned with the client's specific needs and objectives within the healthcare sector.

Client Relationship Management: Serve as a proactive, day-to-day point of contact for clients, ensuring open communication and satisfaction. Develop a deep understanding of client business challenges and objectives, positioning oneself as a trusted advisor by delivering insights that inform strategic decisions.

Methodological Expertise: Develop and apply a robust understanding of quantitative research methodologies and analytical techniques specific to the healthcare industry. Identify the most appropriate methods to address client questions, including but not limited to segmentation, key driver analysis, and advanced analytics.

Operational Efficiency and Innovation: Continuously seek and implement ways to improve project execution and deliverables quality. Embrace and champion innovative approaches and tools that enhance research effectiveness and client value.

Team Leadership and Development: Play a pivotal role in coaching and mentoring junior team members, fostering a learning environment that encourages professional growth. Lead by example in executing research methodologies and in client interactions. Contribute to the development and facilitation of internal training programs tailored to advancing team capabilities in quantitative research and healthcare industry knowledge.

Flexibility and Adaptability: Demonstrate the ability to flexibly allocate time and effort across various projects and responsibilities, adapting to shifting priorities and project needs in a dynamic, small team environment. Ensure that high-quality work is delivered.

Strategic Proposal Writing: Craft compelling, clear, and client-focused research proposals that effectively communicate the proposed approach, methodology, and value proposition. Incorporate innovative ideas and methodologies as appropriate, ensuring alignment with client objectives and industry trends.

Industry and Client Knowledge Development: Cultivate a comprehensive understanding of the healthcare industry and our clients’ roles within it. Use this knowledge to anticipate client needs and deliver actionable, strategic insights.

This Position Is a Perfect Fit For You If

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.
  
  

Qualifications

What you should have:

• Minimum of 8 years of experience in primary market research with a strong focus on quantitative methodology
• Must have a solid understanding and practical experience in quantitative methodologies (i.e. segmentation, ATU, etc.) and proficiency in various analytical techniques (i.e. regression, clustering, conjoint analysis, MaxDiff etc.)
• Ability to develop and articulate a clear vision for comprehensive analysis plans, directing data scientists in the execution of these plans. Should possess the capability to interpret complex statistical analysis outputs and translate them into actionable business insights.
• Excellent verbal and written communication skills are required, with proficiency in presenting complex data insights in a clear, concise manner to both technical and non-technical stakeholders.
• Familiarity with statistical software such as SPSS, SAS, R, or Python is essential for effective collaboration with data scientists and for the hands-on analysis when required.
• Understanding of the healthcare industry’s landscape, including market dynamics, regulatory environments, and key stakeholders, to effectively anticipate and meet client needs is desired but not required.
• Proficient in current market research best practices, industry standards, and emerging methodologies, with a commitment to continuous learning and professional development.
  
  

Pay Range: $120,000-$150,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: https://www.realchemistry.com/

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.