As the Director of Clinical Operations, you will play a pivotal role in expanding our Client’s network of licensed nutritionists and enhancing their clinical care delivery system. You will significantly impact the growth of our Client’s clinical practice. They are looking for a strategic expert adept at complex problem-solving and effective communication, capable of managing details through project management, modeling, and reporting
This position reports to the VP of Finance and collaborates closely with the Clinical team and various departments within the organization to boost operational efficiencies, enabling the Clinical team to concentrate on patient care.
About Our Client
Our Client provides an integrated clinical nutrition solution that enhances engagement, outcomes, and cost reduction across populations through a nutritional therapy platform. They boast a large network of licensed nutritionists and a curated food market with national and local vendors, empowering individuals and families to make informed, sustainable choices that improve health outcomes and quality of life.
What You’ll Do:
Optimize clinical provider staffing forecasting and processes, including managing W2 and 1099 workforces and developing an onboarding guide
Oversee core operational processes such as clinical capacity planning, licensing, credentialing, billing, and clinical operational KPIs
Manage the credentialing and FFS billing team members and vendors
Collaborate with the Clinical team to develop frameworks for clinical success and quality management, including clinician scorecards and key operational metrics
Lead the recommendation, development, planning, and implementation of clinical tools and support the Product team in enhancing clinical efficiency and quality
Implement and manage a fluid system for eligibility checks and patient communications regarding insurance coverage
Develop, manage, and communicate a systematic understanding of insurance coverage and benefit design by plan/market
Establish and maintain processes for communication and resolution with health plans regarding referrals, authorizations, eligibility, claims, etc
Create a process to collect patient financial responsibilities
Identify new ways to optimize revenue growth
Lead strategic cross-functional planning sessions for clinical care
About You
6-8 years of extensive operational experience, including creating, scaling, and running process improvements within a high-growth, fast-paced, high-performing telehealth business
Expertise in operational building and management of end-to-end execution projects/programs across multiple cross-functional partners
Proven experience leading and managing teams, both in cross-functional stakeholder leadership and direct people management
Strong executive communication skills with the ability to communicate effectively to a variety of audiences in small and large group settings
Ability to set and maintain high standards of performance, hold people accountable for achieving deliverable metrics, encourage team participation, and motivate others through a shared vision
Advanced data-analysis skills with the ability to communicate technical information to non-technical audiences
Experience working autonomously in an asynchronous, fast-paced remote environment with minimal supervision
Experience in provider-sensitive roles that require time-sensitive, thoughtful responses
Highly organized with strong attention to detail
Ability to exercise strong initiative, sound judgment, discretion, and decision-making skills
Effective at navigating ambiguity and leading through change, excited by a start-up environment, and bringing order to the amorphous
Proficient in Excel, Google Workspace, and Slack
Knowledge of food and current nutrition trends as well as best practices in nutrition care is a plus
Resides in the United States of America
Compensation And Benefits
The salary range for this role is $165,000-185,000/year plus equity
Medical, dental, and vision benefits provided to you and your dependents at no cost
Option to participate in a 401k plan
Flexible work arrangements, including unlimited PTO
An opportunity to use your skills to help improve nutrition and population health at a mission-driven company
A stipend to customize the tools you need to do your best work
A fully remote environment with regular in-person meetups
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Internet Publishing
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