Desktop Support

Responsibilities Include

Assist in Move, Add and Changes

Build, deploy and maintain end-user devices

Track, prioritize, document and resolve end-user incident tickets

Develop and document process and procedural enhancements

Manage, maintain, and audit hardware and software inventory

Maintain a high level of responsiveness, communication, and professionalism

Evaluate and solve advanced technical issues

Provide technical guidance and training to end-users

Maintain and support a O365, VDI and mobile environment

Knowledge Of The Following Is Required

Windows 11 operating system and Microsoft Office 365 Suite of applications

Network fundamentals (connections, components, protocols)

Active Directory (structure, policies, management)

Experience with Local and Remote user assistance

Mobile Device Management

Proficient with Laptops, VMware VDI and physical desktops

Knowledge Of The Following Is a PLUS

VOIP systems management

Enterprise level video conferencing systems

Patch management and software deployment

Python or PowerShell Scripting

Understanding of Internet and network security

ITIL Process flow and Incident management

SharePoint administration

Microsoft autopilot

Software packaging

Qualifications

Bachelor's degree

At least 2 year of professional experience

Ability to solve problems in a sustainable way by working with people, not just technologies

Must have experience supporting users in a dynamic environment with white glove service in person and over the phone

Ideal candidates will be quick learners with strong troubleshooting skills

Able to work independently

Participate in an on-call rotation will be required