Design Researcher

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

As a design researcher on the digital team, you will play a crucial role in enhancing the user experience and driving innovation within our organization. You will be responsible for gathering and interpreting user insights, conducting user testing, and providing actionable recommendations to improve our digital offerings. The ideal candidate will have a deep understanding of design thinking processes, strong analytical skills, and a passion for creating user-centric solutions.

Primary Responsibilities

• Identify the best methodology to meet the research goals
• Craft test plans, workshop activities, and interview guides to conduct objective research
• Conduct user research to understand user needs, behaviors, and motivations
• Collaborate with cross-functional teams to define research goals and study designs
• Develop and implement research plans, including recruiting participants, moderating sessions, and analyzing data
• Synthesize research findings and communicate insights through compelling presentations and reports
• Contribute to the creation of user personas, journey maps, and other design artifacts
• Conduct competitive analysis and benchmarking to find market trends and best practices
• Work closely with designers and product managers to ensure user insights are incorporated throughout the product development lifecycle
  
  

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor's degree in design, psychology, human-computer interaction, or a related field
• 4+ years of experience working as a design researcher, as part of an agile team
• Proven experience conducting user research and usability testing for digital products and services at all stages of development
• Proficiency in qualitative and quantitative research methods
• Familiarity with design thinking principles and methodologies
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple projects simultaneously
• Proficiency in research tools and software (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey)
  
  

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
  
  

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.