Customer Support Manager

*Please note all applicants must be a current US resident.

ESI is now hiring a Customer Support Manager in the Doral, FL area.

POSITION SUMMARY:

ESI is seeking a Customer Support Manager who is responsible for overseeing and improving the overall experience that customers have with the company’s products and service. The Customer Support Manager will play a key role in motivating and developing personnel, creating and executing best practices, and maintaining a cohesive relationship with all department

QUALIFICATIONS:

• Bachelor Degree preferable or equivalent experience.
• 5 Years customer service experience.
• Experience in managing a global team.
• Proven track record of relationship building in commercial aircraft spare parts, preferably in the aftermarket segment.
• Strong knowledge of commercial aircraft spares
• Ability to walk, stand, stoop, bend, push a cart, or lift during the entire shift
• Ability to lift up to 25 pounds, including small packages and supplies

DUTIES AND RESPONSIBILITIES:

• Manage a team of customer experience representatives, recognizing achievement, providing feedback, and progressive discipline when necessary, allowing the team to meet targets.
• Train and tutor department to ensure continuous improvement of the customer experience.
• Review all policies and procedures adapting to business and technological changes.
• Ensure collaboration with other business functions, so we consistently deliver end to end customer experience across all channels and touchpoints.
• Resolve escalated complaints and concerns and review responses on all media platforms.
• Analyze customer feedback and identify areas for improvement.
• Support development and management of the company’s brand image and reputation with customers
• Manage all order processing, customer resolution, and order expedite teams.
• Represent the company at trade events, conferences and other promotional functions as needed.
• Perform all other duties as assigned.

*For immediate consideration, please email your resume directly to our recruiter, Craig Martinov, at [email protected], and include in the subject line: Customer Support Manager- Doral, FL

ESI COMPANY SUMMARY:

ESI provides comprehensive human resource services for its partner schools. This includes recruiting, staffing, screening, on boarding, payroll and benefits administration. Founded in 2015, ESI has carefully crafted our company culture and reputation based on a deep understanding that staffing is first and foremost about people. We understand the right placement in the right job changes lives. ESI is committed to providing simplified employment solutions through our superior work ethic and industry experience. It is our mission to treat every person we encounter with wholehearted integrity and dedication.