Sales & Customer Success Manager

U.S. News & World Report is a multifaceted digital media company dedicated to helping citizens, consumers, business leaders and policy officials make important decisions in their lives. We publish independent reporting, rankings, data journalism and advice that has earned the trust of our readers and users for nearly 90 years. Our platforms on usnews.com include Education, Health, Money, Travel, Cars, Law, News and 360 Reviews.

We reach more than 40 million people monthly during moments when they are most in need of expert advice and motivated to act on that advice directly on our platforms. Our signature franchises include our “Best” series of consumer guides on colleges, graduate schools, hospitals, diets, cars, financial services and more. These guides provide an easy-to-digest list for consumers to better understand and compare when making their decisions. We continue to publish annual guides of the authoritative Best Colleges and Best Hospitals rankings on our website and in print. And our U.S. News Live flagship conferences highlight important national conversations including Healthcare of Tomorrow and Healthiest Communities.

We believe in having a broad range of talent and backgrounds at U.S. News. We strive to maintain a welcoming workplace where everyone is given an opportunity to succeed and contribute to their fullest. Learn more about our Diversity, Equity and Inclusion initiative.

Your role in helping us shape the future:

U.S. News empowers everyone to thrive. The Sales & Customer Success Manager will partner with our sales and product teams and our partners to ensure the long-term success of our Law vertical.

This hands-on role is ideal for someone with a strong background in client relations or account management. The ideal candidate is self motivated with an entrepreneurial attitude and values collaboration and creative problem solving. This position will directly contribute to the success of a new revenue model at U.S. News.

Are you up to the challenge?

• Source, manage and close deals with quarterly and annual targets
• Own all client communication post-sale helping to build client relationships and ensure client retention
• Collect assets and onboard clients, helping to ensure a timely launch
• Monitor and optimize based on client KPIs
• Assist clients with day-to-day requests
• Work within a CRM, namely Zoho
• Lead quarterly business reviews with clients reporting on insights and recommendations
• Subject matter expert on our products and capabilities with the ability to effectively communicate those to clients
• Work closely with internal stakeholders including but not limited to sales, marketing, technology - product and business intelligence
• Contribute to vertical business strategy and help to optimize processes
• Ensure customer needs and requests are communicated and understood internally
  
  
  

You should definitely have:

• Three to five years of similar to related experience in account management, sales, or customer support
• Bachelor's degree in a related field or equivalent experience required
• Demonstrated success in fast-paced and demanding client facing environment
• Excellent oral and written communication skills
• Proactive attitude with the desire to learn our business and become a key player on a results-oriented team
• Detail oriented and organized with a strong ability to multitask, must be able to juggle multiple projects
• Experience with platforms such as Google Analytics, Zoho CRM, CMS,etc.
• Experience with and interest in Legal space is a plus
  
  
  

What it’s like to work with us:

Talent is our best asset!

We invest in people with passion and potential who understand U.S. News’ dedication to our consumers.

• Entrepreneurial, mission-driven culture with core values of quality and integrity
• Focus on fostering personal and professional growth
• Competitive benefits including paid vacation time, medical, tuition reimbursement, and training
• Collaborative Work Environment : Fun, diverse, inclusive and ambitious co-workers
  
  
  

Other Job Info:

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• U.S. News & World Report strongly encourages all employees to be fully vaccinated (including boosters).
• Preference for New York or Washington, DC based applicants to work a hybrid schedule in those office locations. Remote applicants will be considered.
• In New York City, the anticipated base salary for this position is $65,000 to $80,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, interview performance, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
• This position offers a competitive commission plan in addition to the base salary .