Customer Success Manager - Full Cycle (SaaS)

The Company:

Rev powers sales and marketing teams to discover the best fit prospects that are most likely to become their next best customers. The world’s best B2B sales and marketing organizations, including ZenDesk, Oracle, and 7 of the top 10 cloud software companies, use Rev to target better ICP prospects, improve win rates, reduce sales cycle times, and drive consistent revenue growth. In 2020, Inc named Rev to its list of 500 Fastest Growing Companies. Headquartered in San Diego, Rev is a SaaS company funded by Bow Capital and Rally Ventures.

We are seeking talented and ambitious people who have a track record of strong performance.

Overview of the position…

You will work closely with largest enterprise, mid market, and small startup customers to understand their business challenges in order to create and implement a joint customer success plan with achievable milestones and ROI leading to successful renewals and raving fans.

This position will be full-time and remote.

What you’ll do…

• Understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers
• You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion
• Facilitate workshops with customers on best practices
• Maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy
• Serve as a mentor and coach to others on the Customer Success Team
• Participate in continual process improvements
  
  

Your Experience…

• This is a demanding role that requires strong leadership, committed priority management, and high emotional intelligence
• You are an excellent teammate who has a consistent record of excelling in fast-growing environments and taking initiative!
• 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting roles. SaaS experience preferred
• Experience implementing and supporting large scale technology solutions
• Experience in project management
• Excellent time management, analytical, and communications skills
• Excellent attention to detail with the ability to catch errors
• Tech-savvy - Ability to interpret APIs quickly is helpful
• Experience with a startup is a plus
• Must be proficient in Excel
• Must have grit and be a self-starter
• Ability to communicate ideas clearly
  
  

Equal Opportunity Employer Female/Minority/Veteran/Disability/Sexual Orientation/Gender Identity

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